Author Archives: Elizabeth McMillion

OIT Help Desk – New Phone System – Wednesday, July 19

On Wednesday, July 19, 2017, the OIT Help Desk will be switching to a new phone system. When calling the Help Desk at 848-445-HELP (4357) you will hear a new automated voice and new menu options.
This new system will allow us to better serve the community with improved comprehensive menu options and enhanced capabilities such as scheduling a call back during periods of high call volume.
We welcome your feedback!  Please call in at 848-445-HELP (4357) or email with any questions, comments, or concerns.

Rutgers Connect Article Series

Image result for microsoft office 365

The Office of Information Technology would like to introduce a series of articles for the new central email, calendar, and cloud services system, Rutgers Connect, based on the Office 365 suite by Microsoft. This series of articles will serve as a resource for those that will would like to read about new features being released as well as in-depth articles that will seek to explain the intricacies of the product. Over the past year, OIT has worked with all departments at the university to conduct the migration from departmental and central mail services, to one unified email and calendaring solution. We are now nearing the completion of this project and would like to provide a centralized informational resource for the Rutgers community and their new service.

In 2014 a committee of IT staff from across the university was formed and tasked to evaluate an enterprise-wide email and calendaring solution to meet the requirements of the President’s Strategic Plan. The goal was to provide better storage capacity, easier scheduling of meetings, improved reliability and availability, and promote better collaboration throughout Rutgers University. A series of town hall meetings were held as forums for the committee to speak with other IT staff on the requirements, features and possible issues dealing with a university-wide solution. The enterprise email and calendaring committee also released a survey to faculty, staff, and students to allow them an opportunity to express their email and calendaring needs.

After careful vetting of the email and calendaring solutions available, the committee elected to choose Microsoft’s Office 365 in December 2015.  Office 365 was selected for its offering of many different tools and its large amount of storage (1 terabyte of general storage and 50 gigabytes per mailbox for all users).

Office 365 is an extensive product, with a wide array of offerings that can facilitate the work efforts of the university and its members. In this series of articles, you’ll find information on the basics of the product including mail, calendar, and contacts. We will be providing an opportunity to delve deeper into the products and its components and learn about OneDrive, Skype for Business, Office Pro Plus and other collaborative features.

Our debut article will provide you with detailed information on Office 365’s security features and their integration with the university.

Update: Sending from an Alternate Email Address in Rutgers Connect

Rutgers Connect currently has the ability to allow you to send mail from your Personalized Email Address, however you cannot set your Personalized Email Address to be the default address to send mail from.

The Office of Information Technology is currently working with Microsoft to find a solution to this issue, however there is no estimated date of a resolution.

For information on how to send email from an alternate email address, please visit:

Qualtrics Scheduled Maintenance

Qualtrics will be undergoing scheduled maintenance on their West Coast data center during the following times:

Saturday, March 19, 2016 from 12:00 AM – 12:30 AM
Saturday, March 26, 2016 from 12:00 AM – 12:30 AM

During the maintenance window you may experience intermittent connectivity to Qualtrics services. Respondents may experience an inability to access surveys or submit responses during this time.

If you are still experiencing technical issues after the maintenance window has ended, please contact the OIT Computing Help Desk at 848-445-HELP (3457).

Eden/ICI Services Downtime – Tuesday 8/21/14 4:00am-8:00am

The Office of Information Technology (OIT), Enterprise Infrastructure will be upgrading the Jet-Core Load balancers for “Eden” services to new hardware.   Eden/ICI services, including email, will not be available during this upgrade.  In addition the ScarletMail landing page will not be available.  Users using other methods to read ScarletMail will not be affected.  RATS (account management services) including creation of ScarletMail and other ICI/RCI accounts, email aliases and forwarding tools will not be available.

Maintenance Window:
The maintenance will take place on Tuesday, August 21, 2014 between the hours of 04:00am and 08:00am.

How You May Be Affected:
The Eden/ICI infrastructure in Hill Center will experience outages during the maintenance window.

Type of maintenance:
This is a scheduled maintenance.

This maintenance is required to migrate to new high available load balancers and upgrade to 10Gb/s network uplinks.

LAST CHANCE: Decommissioning of Eden Email Service: July 1, 2014

Your Eden email will be decommissioned on July 1, 2014.  You will still be able to log in to your Eden account and access your existing email, but you will not be able to receive new email. 

Mail forwarding and “vacation” automatic responses from Eden accounts will also stop as of July 1, 2014.  Access to old messages on Eden accounts will be turned off entirely on November 1, 2014.

In order to ensure that you have access to Rutgers email, please be sure to do the following: 

  1. If you do not have a ScarletMail account, visit and click Activate Now.
  2. Visit and select “Manage Email Addresses” to initiate the following:
    • Set your Personalized Email Address to an alias such as
    • Set your Scarletmail account ( as a Delivery Email Account and remove delivery addresses on Eden.  Add the new delivery address before deleting the old one.
    • Set your Official Rutgers Email Address to the alias you selected above (e.g.
    • These changes ensure your official Rutgers email is delivered to your ScarletMail account. Alternatively, the changes will be made for you at a future date.
  3. Share your Personalized Email Address (see above) with anyone that emails you at Eden. Don’t forget to update your email address for external websites (e.g. Facebook, Yahoo, LinkedIn, bank accounts, Amazon, etc.) where you may have your Eden address listed.
  4. If you would like to migrate your existing Eden emails to ScarletMail, please see for instructions.  Access to old messages on Eden will be turned off entirely on November 1, 2014.
  5. If you want your Eden account deleted and all its contents erased, please contact the Help Desk for assistance.

For students needing other services – such as shell access, programming compilers, web site creation, and departmental and student organizational email services – these will continue to be available on Eden after July 1, 2014.  Recent graduates from December 2013 and May 2014 will continue to have access to Eden accounts for one year after their graduation date, but no incoming email will be accepted for those accounts.
Updates will be also be posted to

Additional information for the Newark and Camden campuses can be found at:

For help, please contact your Computing Help Desk:

New Brunswick Campus Help Desk
Phone:  848-445-HELP(4357)