Update: Sending from an Alternate Email Address in Rutgers Connect

Rutgers Connect currently has the ability to allow you to send mail from your Personalized Email Address, however you cannot set your Personalized Email Address to be the default address to send mail from.

The Office of Information Technology is currently working with Microsoft to find a solution to this issue, however there is no estimated date of a resolution.

For information on how to send email from an alternate email address, please visit:

https://oit.rutgers.edu/connect/guides/alternate-email-address

Aug 20-21 Hill Data Center Outage

Final Status Report as of 08/21/2016:  20:40

Full restoration of data center services did take longer than anticipated but services remain stable at this time. The issue with the emergency generator has been resolved.

Several central service applications have been restored to normal operation; most remaining central services should be operating normally by 21:30.  Many other hosted applications have been, or are being, brought back online as well.

Thank you again for your understanding and cooperation during this weekend’s events.

Have a great evening.

Ed


Status Update as of 8/21/2016:  19:45 – Full restoration of data center services did take longer than anticipated but services remain stable at this time.  Several central service applications have been restored to normal operation; most remaining central services should be operating normally by 21:30.  Other hosted applications are also being brought back online at this time.

Emergency generator service technician is now on site.


Status Update as of 8/21/2016:  18:00 – Data Center services have been restored and are running normally at this time.  Utility power is stable and the UPS is fully operational and online.   We are experiencing an issue with the emergency generator and the service vendor is en route.  Application restoration for many services is in progress.

 


Status Update as of 08/21/2016:  14:00 –  High voltage switch gear was successfully (and safely) re-energized, with normal transfer from emergency power.  HVAC service initial start up and test was completed and successful.  UPS re-certification is well underway and should complete by about 14:35.  Once completed we will initiate the fire suppression, life safety and EPO test and certifications.  If things continue to go well, we should finish with the emergency power re-test and then begin to put the data center back into normal configuration.   We are still on target to restore data center services on or before 17:00 today.


Major Tasks Completed or In progress:

 

– Re-energizing high voltage switch gear – completed

– HVAC services inspection and test – completed, no leaks, all PSI and flow rate ‘in the green’

– UPS Re-certification – In progress

Tasks starting soon:

– Data Center power distribution panel checkout

– Re-engage fire suppression and life safety systems

– Conduct EPO testing and certification

– initiate Emergency power retest

Once these steps are completed we will begin to restore the data center to normal configuration and notify system administrators on when application services start up may commence.

Next status update approximately 15:15  Almost there.  Thanks for hanging in there with us.


Status Update as of 08/21/2016:  12:00 – The critical tasks associate with the scheduled upgrade and repair work have been completed.  We are moving to the final inspection, test and certification phase of the shutdown period.  The testing and certifications may take 2 hours or more, depending on how things go.  We are still on target to restore data center services on or before 17:00 today.


Major Tasks Completed or In progress:

 

– Prep for UPS re-certification complete

– Cooling tower water loop pipe repairs complete; PSI looks good
– CRAC water loop pipe repairs complete; PSI looks good

– Additional water treatment valve installation completed

– High voltage switch gear modifications complete; inspection passed

Tasks starting soon:

– Re-energizing high voltage switch gear

– Data Center power distribution panel checkout

– UPS Re-certification

– HVAC services inspection and test

– Re-engage fire suppression and life safety systems

– Conduct EPO testing and certification

– initiate Emergency power retest

Once these steps are completed we will begin to restore the data center to normal configuration and notify system administrators on when application services start up may commence.

Next status update approximately 14:00

 


Status Update as of 08/21/2016: 09:30 – Work has resumed as of 06:30 this morning. Building emergency systems continue to run on generator power; fuel burn is nominal. We still expect to be able to complete all critical tasks before restoring data center services by 17:00.

Major Tasks Completed or In progress:

– Data Center UPS & Batteries reconfiguration is complete. Prepping for Recertification
– Cooling tower water loop pipe repairs nearing completion
– CRAC water loop pipe repairs nearing completion
– High voltage switch gear modifications nearing completion

Tasks starting soon:

– Inspection of high voltage electrical configuration & re-energizing
– UPS Recertification
– HVAC services inspection and test
– Re-engage fire suppression and life safety systems
– Conduct EPO testing and certification
– initiate Emergency power retest
Next status update approximately Sunday (8/21) 12:00

Ed Humphrey
Data Centers & Technical Support
Office of Information Technology

Sent from my iPhone

Status Update as of 08/20/2016:  19:45 – We’ve made up some time and have suspended work for the day.  Work will resume at 06:30 on Sunday.   We still expect to be able to complete all critical tasks before restoring data center services by 17:00 on Sunday.   RU Security is on-site to monitor building.


Major Tasks Completed or Paused :

 

– Data Center UPS & Batteries reconfiguration is about 90% complete 

– Cooling tower water loop re-filled; pipe repairs nearing completion
– CRAC water loop drained; pipe repairs nearing completion

– High voltage switch gear inspection and modifications in progress

– Repairs to PDU #5 completed

Next status update  approximately Sunday (8/21) 09:00

Have a good evening.


Status Update as of 08/20/2016:  17:00 – Low voltage switch gear modifications have been completed and passed inspection.   We are still behind schedule but the electrical and mechanical teams are continuing their work.  We still expect to be able to complete all critical tasks before restoring data center services by 17:00 on Sunday.  


Major Tasks Completed or Underway:

– Low voltage switch gear modifications completed; low voltage power restored at approximately 14:45

– Data Center UPS & Batteries reconfiguration is about 90% complete 

– Cooling tower water loop being re-filled; pipe repairs nearing completion
– CRAC water loop drained; pipe repairs nearing completion

– Water treatment valve installation completed

– High voltage switch gear inspection and modifications in progress

Next status update  approximately 21:00


Status Update as of 08/20/2016:  12:30 – Low voltage switch gear modifications are running approximately 2 hours behind schedule, which will delay the start of the high voltage switch gear work.

The electrical and mechanical teams will continue to work throughout the day to complete the scheduled tasks.  We expect to be able to complete all critical tasks before restoring data center services by 17:00 on Sunday.


Major Tasks Completed or Underway:

– Low voltage switch gear modifications in progress  – behind schedule – Data Center UPS & Batteries reconfiguration in progress

– Cooling tower water loop drained; pipe repairs in progress
– CRAC water loop drained; pipe repairs in progress

– Water treatment valve installation in progress

Next status update  approximately 16:00


Status Update as of 08/20/2016:  08:15 –Data Center shutdown procedures have started, as scheduled.  A few application services are still in the process of being brought down but, as of now, are not impacting the scheduled tasks.


Major Tasks Completed or Underway:
– Low voltage switch gear modifications in progress
– PDU #1 decommissioned
– Data Center UPS & Batteries relocated; reconfiguration in progress
– CO2 Fire Suppression systems isolated
– HVAC services halted (CRACs, primary and secondary water pumps, cooling towers)
– Cooling tower water loop is draining
– Security and Life Safety ‘walk arounds’ in progressNext status update @ 12:00 or sooner

Reminder:


The Hill Center complex, including the data center, must REMAIN vacated by non-essential personnel  until normal building power is restored and construction activities have been completed.  Only authorized emergency, project management and construction personnel may be in the building for the duration of the shutdown.
Status Update as of 08/19/2016:  18:00 – The shutdown of data center services remains on schedule for Saturday beginning at 08:00.   Hosting applications impacted by this event will be unavailable by that time.

Based on our progress and scheduling, particularly for the inspection and certification work required for new and reconfigured infrastructure components, we will not be completing activities on Saturday but we are still on target to finish  on or before our Sunday deadline of 17:00.

Reminder:  


The Hill Center complex, including the data center, must be vacated by non-essential personnel no later than 08:10 and remain so until normal building power is restored and construction activities have been completed.  Only authorized emergency, project management and construction personnel may be in the building for the duration of the shutdown.  This is required for safety purposed and to facilitate the timely completion of the construction activities.  Signage has been posted on all egress doors as of 09:00 today.

Updates on progress,  expected completion of construction activities, and when service restoration can begin will be distributed via email and posted to the rutgersit.rutgers.edu site.  

Status Update as of 08/19/2016:  11:15 – The shutdown of data center services remains on schedule for Saturday beginning at 08:00.   Hosting applications impacted by this event will be unavailable by that time.

Note:  The Hill Center complex, including the data center, must be vacated by non-essential personnel no later than 08:10 and remain so until normal building power is restored and construction activities have been completed.  Only authorized emergency, project management and construction personnel may be in the building for the duration of the shutdown.  This is required for safety purposed and to facilitate the timely completion of the construction activities.  Signage has been posted on all egress doors as of 09:00 today.

Updates on progress,  expected completion of construction activities, and when service restoration can begin will be distributed via email and posted to the rutgersit.rutgers.edu site.

Ed Humphrey

Status Update as of 08/18/2016:  18:00 – The shutdown of data center services is on schedule for Saturday beginning at 08:00.   Hosting applications impacted by this event will be unavailable by that time.  

Considerable progress has been made in preparation for the electrical and mechanical upgrade activities.  Fabrication work associated with planned repairs is on schedule as well.

This notice is being sent to several mailing lists and will also be posted at:

rutgersit.rutgers.edu and my.rutgers.edu


Status Update as of 08/16/2016:  15:30 – The shutdown of data center services is on schedule for Saturday beginning at 07:00.  Below is a summary of the major tasks to be performed during this upgrade and maintenance period:

  • High Voltage Switch Board Modifications
  • Low Voltage Switch Board Modifications
  • New Distribution Panels – Complete Configurations
    • For HV / LV compute power
    • For HVAC Motor Control
  • New Distribution Panels – Terminations with metering
  • New EPO configuration
  • Complete Relocation of Data Center UPS and Batteries
  • UPS / Battery By-Pass and Disconnect configuration and terminations
  • Existing HVAC pipe modifications / new heat exchanger
  • Existing Pipe Leak Repairs

Status Updates will be issued periodically throughout the remainder of the week and may be seen at:  https://rutgersit.rutgers.edu/Aug-20-21-hill-outage

Updates will also be sent to the Hill Data Center mailing lists.


The Office of Information Technology (OIT) will be performing the Hill Center Data Center upgrade, which will require electric in the Data Center to be shut down at various intervals from 7:00 AM on Saturday, August 20 to 5:00 PM on Sunday, August 21, 2016. This is required to accommodate greater research computing capacity and to improve reliability. Continue reading

Aug 3 Network Maintenance and Services Outage

Members of the Rutgers Community,

The Office of Information Technology (OIT) will be upgrading the ASB area router located in the Administrative Services Building (ASB) – Busch Campus on Wednesday, August 3,2016 from 05:00am to 08:00am EST. This is required to allow migration over to the new high speed campus core network that has been put in place.

OIT is committed to improving the quality and reliability of IT services. We apologize for any inconvenience this may cause.

The Central Student, Financial and Administrative services listed below will be unavailable during the maintenance period of 05:00am-08:00am EST. Continue reading

Financial Aid Management System and Student Accounting Database Maintenance – 12 PM on June 18 to 6 PM on June 19

Members of the Rutgers Community,

The expansion work was completed successfully as of 7:30PM on Saturday, June 18, 2016. Thank you for your patience while this work was performed.

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The Office of Information Technology (OIT) will be expanding the Financial Aid Management System and Student Accounting databases, which will require their downtime from 12PM on Saturday, June 18 to 6PM on Sunday, June 19, 2016. This is required to support the implementation of the Oracle Cloud ERP and the new Chart of Accounts, which will occur in October 2016.

OIT is committed to improving the quality and reliability of IT services. We apologize for any inconvenience this may cause.

The services listed below will be unavailable from 12PM on Saturday, June 18 to 6PM on Sunday, June 19, 2016. Continue reading