Students Experiencing Issues Logging In

On the morning of Sunday, October 23, 2016, the Office of Information Technology became aware of issues which are causing students to not be able to log in.  OIT is working on resolving the issue and will continue to research the cause.  We anticipate the problem to be resolved within a few hours.  We apologize for the inconvenience this has caused.

Hill Center Electrical Upgrade Completed Successfully

The electrical upgrade to the Hill Data Center was completed successfully and ahead of schedule.  All systems should be back to full operating status at this time.

If you have any questions or concerns regarding this upgrade please contact:

Reminder: The Office of Information Technology (OIT) – Phase 2 of upgrade of Hill Center Data Center from 6:30am to 11:00pm on Saturday, October 22, 2016

Correction Update 10/22/2016 @ 20:00

Sakai Course Management and Collaboration Services have not yet been restored but should be operational by 23:00, Saturday, October 22, 2016. 

Update 10/22/2016 @ 18:45

The central services impacted by the Hill Data Center upgrade, listed below, have been restored to normal operating status as of 18:45  on Saturday, October 22, 2016.

– Eden Services
– Mailman (ad hoc mass emailing service)
– RAMS (Rutgers official mass emailing service)
– RATS
– CMS/Drupal (UCM website hosting service)
– Certain Enterprise Client Services Hosted Applications
– Apps.rutgers.edu
– RUMail Collaboration Services
– RCI Email Reading (Webmail, IMAP, POP, Pine)
– RCI Hosted Web Sites
– RCI Hosted Virtual Mail domains
– Other RCI Services
– Nagios Service Monitoring

The following services are also operating as normal:

www.rutgers.edu
– ScarletMail (Google Apps for Education @Rutgers)
– Rutgers Connect (Microsoft Office 365)

Thank you and have a pleasant evening.


Update 10/22/2016 @ 15:15

The second and third phases of the event have been successfully completed; data center HVAC and electrical services have been restored.

Hosted services restoration procedures will be commencing shortly.


Update 10/22/2016 @ 14:00

The second phase of the event, Electrical Modifications, is progressing a bit ahead of schedule with 2 of the 3 tasks completed.  We’ll issue another update when we’ve completed this and moved to the Testing and Certification phase of the event.

Thanks for your continued patience and understanding.


Update 10/22/2016 @ 08:50

The first phase of today’s Hill Center shutdown has successfully completed, slightly behind schedule but within the schedule contingency.  The second phase, Electrical Modifications, is currently in progress.  A summary of Electrical Modification tasks are below:

i.         Complete Modifications to High Voltage Switchgear (HA / HB)

ii.         Re-Land Maintenance ByPass cables

iii.         Re-Feed Condenser pump motors

The phases to following include:

  • Testing and Certification
  • Data Center Services Restoration
  • Hosted Services Restoration

Update 10/22/2016 @ 06:30

The first phase of today’s Hill Center shutdown are in progress and on schedule.  A summary of shutdown tasks are below:

i. Prep for Data Center services shutdown

ii. Lockdown Hill Center

iii. Shutdown Data Center UPS and PDUs

iv. Shutdown Data Center HVAC Services

v. Shutdown and Isolate High Voltage Switchgear (HA/HB); disengage emergency power systems

A status update will be posted once these tasks are successfully completed.

The phases to follow include:

  • Electrical Modifications
  • Testing and Certification
  • Data Center Services Restoration
  • Hosted Services Restoration

Members of the Rutgers Community,

Reminder:  The Office of Information Technology (OIT) will be performing the second phase of the Hill Center Data Center electric upgrade from 6:30 AM to 11:00 PM on Saturday, October 22, 2016. This is required to increase the electrical capacity to accommodate greater research computing capacity and to improve reliability.  During this upgrade, the electric to Hill Center will be shutdown including the Data Center.  Details pertaining to affects, if any, to services widely used at the University are provided in the details below.Please Note: If there are any issues with the electrical upgrade on October 22, 2016, OIT will complete the upgrade the following Saturday, October 29, 2016 from 6:30 AM to 11:00 PM.

OIT is committed to improving the quality and reliability of IT services.  We apologize for any inconvenience this may cause.

The central services listed below will be unavailable from 6:30 AM to 11:00 PM on Saturday, October 22, 2016.

– Eden Services
– Mailman (ad hoc mass emailing service)
– RAMS (Rutgers official mass emailing service)
– RATS
– CMS/Drupal (UCM website hosting service)
– Certain Enterprise Client Services Hosted Applications
– Sakai Course Management and Collaboration Services
– Apps.rutgers.edu
– RUMail Collaboration Services
– RCI Email Reading (Webmail, IMAP, POP, Pine)
– RCI Hosted Web Sites
– RCI Hosted Virtual Mail domains
– Other RCI Services
– Nagios Service Monitoring

While the following central services will be made available during the outage timeframe, there will be two brief outages from 6:30am-7:00am and 10:30pm-11:00pm to make accommodations for these services during the outage timeframe.

www.rutgers.edu
– ScarletMail (Google Apps for Education @Rutgers)
– Rutgers Connect (Microsoft Office 365)

The following services are NOT affected by this upgrade activity on Saturday, October 22, 2016 (note: this is not an exhaustive list):

– Athletics
– EAS Services (payroll, registration and other administrative services)
– EAS LDAP (authentication services)
– EAS Kerberos
– MyRutgers
– Central TD services will be unaffected by this maintenance.
– Internet services will not be affected.
– VoIP/Aastra System
– OIT Computer Lab logins and applications
– RUWireless /RUWireless Secure
– Pharos printing on all campuses.
– Non-OIT Wireless Services
– RBHS (UMDNJ Legacy) Services
– Shibboleth

The network uplinks for these buildings on Busch campus should be NOT be affected:

– BTN Networks for Busch Stadium and Yurcak Field
– Busch Gas Pump Area
– Busch Motor Pool
– Busch Visitor Center
– Electrical Engineering
– Emergency Services 3569
– Facilities Maintenance 3527
– Facilities Maintenance 3530
– Fire and Emergency Services Central Heating Plant
– SERC
– Serin Physics Laboratory
– Sonny Werblin Recreation Center
– Yurcak Soccer Field
– Newark Campus network connectivity to New Brunswick
– Newark Campus RUWireless Access Points

Please also note:  In addition to the Data Center in Hill being shutdown, this maintenance will also require the Hill Center Building electric to be shut down.  Due to this, the building will be vacated and remain unoccupied, except for the construction team during this event. As a result, the Help Desk will have the ability to take limited calls and will not provide walk-in support.

Tenants of the Hill Data Center will receive additional instructions regarding affects and measures to follow in regard to systems co-located within the Hill Data Center.

If you have any questions or concerns regarding this upgrade, please contact:

–        The OIT New Brunswick Help Desk at: 848-445-HELP (4357) or help@oit.rutgers.edu

–        The OIT Newark Help Desk at: 973-353-5083 or help@newark.rutgers.edu

–        The OIT Camden Help Desk at: 856-225-6274 or help@camden.rutgers.edu

Thank you,

Bill Lansbury
University Director
OIT, Enterprise Infrastructure

Newark Andromeda Email Issue: 10/7/16

OIT is currently aware of an issue affecting Rutgers University – Newark faculty and staff Andromeda email services.  Affected faculty and staff are temporarily unable to send or receive new email. We are working to restore email services and will post an update by 6:00pm.

We apologize for the inconvenience.