Issue with iOS 11 and Rutgers Connect: 9/18/17

An issue has been discovered with Apple’s soon-to-be-released iOS 11 and Rutgers Connect. This issue affects the ability to send email from your phone using the built-in email application on iPhones and iPads once iOS 11 is installed. The Outlook app is not affected.

At this time, we are advising users to delay installing iOS 11, which is due to be released tomorrow, until further notice. Apple and Microsoft are aware of the issue. We will notify you once the issue has been addressed.

If you have any questions or concerns, please contact your departmental IT support or the Help Desk.

Camden | 856-225-6274 |
Newark | 973-353-5083 |
New Brunswick | 848-445-HELP(4357) |

Destination Dell at Rutgers University – 8/15/17

The University community is cordially invited to experience the Destination Dell interactive tour. This free event will be held on August 15 between 11AM and 3PM in the Plaza at Livingston Campus. Dell and Intel will be showcasing their latest desktops, notebooks, conference room and virtual reality systems. Subject matter experts will be on hand to discuss industry trends and applications at Rutgers.

This promises to be a unique opportunity to check out the latest solutions from Dell and Intel as well as network with your peers. Please review the video and flyer below for more details.

This event is hosted by The Office of Information Technology, kite+key – The Rutgers Tech Store and TeKCheK – Rutgers Computer Repair. 

MyRutgers Portal and NetID service activation update: Tuesday, 7/25/17, 10:15 AM

Update:  OIT has confirmed that NetID service activation and other related services have been restored.

MyRutgers portal issues are ongoing and being worked on with the highest priority.  In the interim, please use the following direct links to commonly used services:

Rutgers Connect email:

Scarletmail Email:

Financial Management System:

We will provide an update as soon as possible.

We apologize for the inconvenience.

MyRutgers Portal and NetID service activation temporarily unavailable

Due to an unforeseen technical issue following routine maintenance, the MyRutgers Portal, the NetID activation service and possibly other OIT services are temporarily unavailable.

OIT staff are working on assessing the extent of the outage and addressing the issues at this time.  We don’t have a restoration timeframe, but we will provide updates as they become available.

We apologize for the inconvenience.

OIT Help Desk – New Phone System – Wednesday, July 19

On Wednesday, July 19, 2017, the OIT Help Desk will be switching to a new phone system. When calling the Help Desk at 848-445-HELP (4357) you will hear a new automated voice and new menu options.
This new system will allow us to better serve the community with improved comprehensive menu options and enhanced capabilities such as scheduling a call back during periods of high call volume.
We welcome your feedback!  Please call in at 848-445-HELP (4357) or email with any questions, comments, or concerns.

Completed Successfully: Mainframe Upgrade – Sunday, August 6, 2017 from 7:30 AM to 12 PM

Members of the Rutgers Community,

The upgrade has been completed successfully, thank you for your patience.

The Office of Information Technology (OIT) will be upgrading our mainframe Operating System (OS) on Sunday, August 6, 2017, from 7:30 AM to 12:00 PM. This is required to keep pace with IT advances, maintain an appropriate security posture, and provide reliable, stable and effective IT services.

OIT is committed to improving the quality and reliability of IT services. We apologize for any inconvenience this may cause.

The services listed below will be unavailable on Sunday, August 6, 2017, from 7:30 AM to 12:00 PM.

Student Systems:

  • CARS
  • Cash Register
  • Citizenship Data
  • Course History Database
  • Course Scheduling System
  • DCO – Warning System
  • Degree Certification
  • EOF Update
  • FAMS – Financial Aid
  • Financial Holds
  • Fraternity Sorority Update
  • Instant Enrollment Verification
  • NJAS Undergraduate Admissions
  • PAC Change
  • Parking System
  • Personal Info
  • Registration/Scheduling
  • Room Scheduling
  • Rosters Electronic Grade Change
  • SRDB Default Screens
  • SRDB Graduate Admissions
  • Student Financial Services
  • Term Bill
  • Web Registration

If you have any questions or concerns regarding this maintenance please contact:

Thank you,

Bill Lansbury

University Director
OIT, Enterprise Infrastructure

Rutgers Connect: Advanced Threat Protection Deployment

As part of our commitment to provide better and more secure email to our community, OIT will soon deploy a new layer of email security for Rutgers Connect.   This product is named Office 365 Advanced Threat Protection (ATP) and acts as a second layer of protection for attachments and links included in email messages. This product has been in use and tested for the past two months by all the members of the Office of Information Technology as well as a number of IT professionals from other departments.

Starting on Monday, July 10th, 2017, all Rutgers Connect accounts will be covered by ATP technology, which adds two additional features to the existing layers of spam and malware filtering.

First, each attachment never seen before by Rutgers Connect is thoroughly checked for any possible malware components. The current malware and virus scanners analyze incoming attachments for known malware signatures. ATP adds a “zero day” protection against new and unknown threats; it captures the unknown attachment in a virtual environment and executes and interacts with its components just as a user might. This is done not only for all executables but also for Office files and all other file types likely to contain harmful macros, scripts, and other types of possible harmful data. For most users, this interaction will be transparent, although some messages may be delayed for a few seconds or minutes.  All attachments never before seen by Rutgers Connect will be scanned, including those attached to external and internal email messages. If ATP detects a malicious attachment, it will remove the attachment and deliver the email with a note regarding the removed attachment.

The second component of ATP will scan and follow all web addresses (URLs) arriving from outside Rutgers Connect for known malicious content, including both malware and phishing sites.  Additionally, all URLs will be wrapped in a redirecting layer. This will be the most visible change for most users. The benefit of this feature is that a phishing campaign or link containing harmful content that does not get identified at the time of delivery but gets marked as malicious at a later time can still be blocked if a user clicks on it in the future.  HTML-formatted mail hides the redirecting layer, but links viewed in plain text mail, or in HTML mail read in a text-only client, will be rewritten to link first to a address and will likely be longer than the original URL. Non-harmful links will act normally when clicked on, while links identified as harmful will redirect the user to a warning page.

This second feature only applies, at this time, to messages sent from outside Rutgers Connect, although at some point in the future it may also apply to URLs contained in messages originating from inside Rutgers Connect. Also, particular links may be completely excluded from this feature, eliminating the link wrapping and rewrite for selected URLs.

The protections afforded by ATP also extends to Office 2016 ProPlus desktop applications. Harmful links found in Office documents will be protected by the same webpage-scanning and link-blocking technologies described above, adding a layer of protection to the desktop environment. In addition, if an attachment is found to be harmful, its signature is added to the regular antivirus scans of data stored in OneDrive for Business and SharePoint site hosted by Rutgers Connect.

While we recognize that some users may find the re-written URLs somewhat confusing, the technology behind ATP is a significant state of the art layer of protection that should greatly enhance the security of our users and systems.