Notification: The Office of Information Technology (OIT) – Phase 2 of upgrade of Hill Center Data Center from 6:30am to 11:00pm on Saturday, October 22, 2016

Members of the Rutgers Community,

The Office of Information Technology (OIT) will be performing the second phase of the Hill Center Data Center electric upgrade from 6:30 AM to 11:00 PM on Saturday, October 22, 2016. This is required to increase the electrical capacity to accommodate greater research computing capacity and to improve reliability.  During this upgrade, the electric to Hill Center will be shutdown including the Data Center.  Details pertaining to affects, if any, to services widely used at the University are provided in the details below.

Please Note: If there are any issues with the electrical upgrade on October 22, 2016, OIT will complete the upgrade the following Saturday, October 29, 2016 from 6:30 AM to 11:00 PM.

OIT is committed to improving the quality and reliability of IT services.  We apologize for any inconvenience this may cause.

The central services listed below will be unavailable from 6:30 AM to 11:00 PM on Saturday, October 22, 2016.

– Eden Services
– Mailman (ad hoc mass emailing service)
– RAMS (Rutgers official mass emailing service)
– CMS/Drupal (UCM website hosting service)
– Certain Enterprise Client Services Hosted Applications
– Sakai Course Management and Collaboration Services
– RUMail Collaboration Services
– RCI Email Reading (Webmail, IMAP, POP, Pine)
– RCI Hosted Web Sites
– RCI Hosted Virtual Mail domains
– Other RCI Services
– Nagios Service Monitoring

While the following central services will be made available during the outage timeframe, there will be two brief outages from 6:30am-7:00am and 10:30pm-11:00pm to make accommodations for these services during the outage timeframe.
– ScarletMail (Google Apps for Education @Rutgers)
– Rutgers Connect (Microsoft Office 365)

The following services are NOT affected by this upgrade activity on Saturday, October 22, 2016 (note: this is not an exhaustive list):

– Athletics
– EAS Services (payroll, registration and other administrative services)
– EAS LDAP (authentication services)
– EAS Kerberos
– MyRutgers
– Central TD services will be unaffected by this maintenance.
– Internet services will not be affected.
– VoIP/Aastra System
– OIT Computer Lab logins and applications
– RUWireless /RUWireless Secure
– Pharos printing on all campuses.
– Non-OIT Wireless Services
– RBHS (UMDNJ Legacy) Services
– Shibboleth

The network uplinks for these buildings on Busch campus should be NOT be affected:

– BTN Networks for Busch Stadium and Yurcak Field
– Busch Gas Pump Area
– Busch Motor Pool
– Busch Visitor Center
– Electrical Engineering
– Emergency Services 3569
– Facilities Maintenance 3527
– Facilities Maintenance 3530
– Fire and Emergency Services Central Heating Plant
– Serin Physics Laboratory
– Sonny Werblin Recreation Center
– Yurcak Soccer Field
– Newark Campus network connectivity to New Brunswick
– Newark Campus RUWireless Access Points

Please also note:  In addition to the Data Center in Hill being shutdown, this maintenance will also require the Hill Center Building electric to be shut down.  Due to this, the building will be vacated and remain unoccupied, except for the construction team during this event. As a result, the Help Desk will have the ability to take limited calls and will not provide walk-in support.

Tenants of the Hill Data Center will receive additional instructions regarding affects and measures to follow in regard to systems co-located within the Hill Data Center.

If you have any questions or concerns regarding this upgrade, please contact:

–        The OIT New Brunswick Help Desk at: 848-445-HELP (4357) or

–        The OIT Newark Help Desk at: 973-353-5083 or

–        The OIT Camden Help Desk at: 856-225-6274 or

Thank you,

Bill Lansbury
University Director
OIT, Enterprise Infrastructure

Student Accounts Receivable, Online Term Bill (OTB) and Financial Hold applications restored: 9/11/16 11:50

As of 11:50 AM on Sunday, September 11, 2016, the issues affecting the Student Accounts Receivable, Online Term Bill (OTB) and Financial Hold applications have been resolved.  We apologize for any inconvenience this may have caused. 

Status of Student Accounts Receivable, Online Term Bill and Financial Hold Applications: 9/9/16 12:00

The Office of Information Technology is currently experiencing an issue which is affecting the Student Accounts Receivable, Online Term Bill (OTB) and Financial Hold applications.  OIT staff are working to resolve this issue as quickly as possible.   We apologize for the inconvenience and will post an update when service is restored. 

Network Connectivity Issues from Comcast and Verizon (FIOS): 9/9/16 14:45

As of 2:45 PM on Friday, September 9, 2016, customers of Comcast and Verizon (FIOS) began experiencing difficulty in connecting to the Rutgers network.  This is not the result of a denial of service attack, but rather a network routing issue.  OIT is aware of the issue and is working with our service providers on a resolution. At this time, we do not have an estimated time frame for restoration of the service.  We will provide an update when we have more information or the situation is resolved. We apologize for the inconvenience.

Mainframe hardware issue resolved

The Office of Information Technology (OIT) experienced a hardware issue with the mainframe / IMS system at approximately at 4:07 PM on 9/7/16.  The issue was rectified at approximately 5:40 PM.  The outage affected services like web registration, financial aid and some other administrative applications. All services have been restored at this time. We apologize for the inconvenience.

Update: Sending from an Alternate Email Address in Rutgers Connect

Rutgers Connect currently has the ability to allow you to send mail from your Personalized Email Address, however you cannot set your Personalized Email Address to be the default address to send mail from.

The Office of Information Technology is currently working with Microsoft to find a solution to this issue, however there is no estimated date of a resolution.

For information on how to send email from an alternate email address, please visit: