Category Archives: Rutgers Connect

Instructions to fix issues with Rutgers Connect and mobile devices

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

If you do not currently have access to Rutgers Connect on your mobile devices, please follow these instructions to fix the issue:

Option 1 (enter password when prompted)
If you’re prompted for your Rutgers Connect password, enter your password. This should resolve the issue.

Option 2 (use Comp Portal)
If you are not prompted to enter your password (or if doing so does not solve the issue), follow these steps:
– Open the Company Portal app (Comp Portal) on your device. This is an app allowing for Rutgers Connect access on mobile devices.
– Select Devices and then select the device you want to update.
– Select Check Settings.
– This should re-establish your access to Rutgers Connect.

If you do not have access to Rutgers Connect after following the steps above, please contact your department’s IT staff or reach out to your local Office of Information Technology Help Desk for assistance.

Thank you for your patience with this issue.

Rutgers Connect accounts removed from iOS devices

UPDATE (2:30 p.m., 11/7):

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

Read the instructions for fixing issues with Rutgers Connect and mobile devices.

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OIT recommends Rutgers Connect users delay upgrade to iOS 12

The Office of Information Technology recommends that Rutgers Connect users delay upgrading to iOS 12 until Sept. 20 to avoid issues with accessing email on iPhones and iPads.

The new operating system for Apple mobile devices will be released on Sept. 17. The release requires Microsoft to update technologies used in Rutgers Connect (a version of Microsoft’s Office 365). These Microsoft updates will be rolled out in a staggered fashion.

Because of these changes, OIT recommends that Rutgers Connect users delay upgrading iOS devices to iOS 12 until Sept. 20 to avoid issues with compatibility when accessing email from iPhones and iPads.

If you have questions or require assistance, please contact your department’s IT staff or the Office of Information Technology Help Desk.

Intermittent issues and delays with OneDrive and SharePoint

UPDATE (7 p.m.): The issues with OneDrive and SharePoint have been resolved.

UPDATE (2:30 p.m.): Microsoft is now reporting that some users ”may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content.’’ Microsoft continues to work to remedy the problems.

UPDATE (11:30 a.m.): Microsoft reports that the issues with OneDrive and SharePoint have been resolved. Users may still experience performance issues for a period as the services are reconnecting.

Microsoft is taking action to fix problems with intermittent delays and issues accessing OneDrive and SharePoint content. The problems were initially reported at about 8 a.m. on Wednesday, Sept. 12.

The Office of Information Technology will share updates as they become available.

To-Do task manager available for Rutgers Connect

Microsoft To-Do, an easy-to-use app for creating to-do lists, is now available as part of Rutgers Connect.

To-Do is a simple productivity app to help you keep track of everything you need to get done. The app lets you create to-do items, assign due dates to them, and categorize your tasks with lists.

Microsoft To-Do was created by the team behind Wunderlist, a popular to-do list app now owned by Microsoft. Built on Microsoft Exchange and inspired by Wunderlist, To-Do brings you the best of both worlds: the simplicity of its predecessor combined with the security of Exchange, meaning that To-Do is both pleasant to use and suitable for tasks requiring HIPAA (Health Insurance Portability and Accountability Act) compliance.

A number of To-Do features help you stay focused on your tasks:

  • You’re able to categorize your tasks into lists, which can be assigned a color, a background scene, and (in the mobile and desktop applications) a label emoji.
  • You can choose to collaborate on lists with colleagues, allowing others to mark tasks complete.
  • A My Day list presents your tasks for the day. To help you prioritize, a feature called Suggestions scans all of your to-do items and suggests tasks to add to your My Day list.

As part of Rutgers Connect, To-Do integrates with Outlook Tasks, which can be accessed from both the desktop and online versions of Outlook, the email application for Rutgers Connect. When you create an item in the To-Do app, that item will also show up in Outlook Tasks. Likewise, items added to Outlook Tasks show up in the To-Do app.

For faculty and staff members using Rutgers Connect, Microsoft To-Do provides a simple and effective way to track tasks using a variety of devices. The app is available for iOS and Android devices, as well as via the web at connect.rutgers.edu (choose the “app launcher” in the upper lefthand corner, then look for To-Do among the list of “all apps”).

Rutgers Connect features: OneNote

Microsoft OneNote is one of the many collaboration and productivity tools available as part of Rutgers Connect. Although many people have heard of it, most are surprised at some of the lesser-known and innovative features of the digital note-taking application. This article will explore a sampling of the wide array of features OneNote has to offer.

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Issue with iOS 11 and Rutgers Connect resolved

Apple has released new software, iOS 11.0.1, to resolve problems with sending email from Rutgers Connect and other Office 365 accounts. We advised users of Rutgers Connect to delay upgrading to iOS 11 last week because of this issue. Now that the issue has been addressed, we recommend upgrading to iOS 11.0.1 on your iPhone or iPad, as the latest version offers enhanced features and security improvements.

Please note that the latest version of iOS is not compatible with some older iPhones and iPads. Information about iOS 11, including a list of compatible devices, is available here:
https://www.apple.com/ios/ios-11/

If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

Issue with iOS 11 and Rutgers Connect

An issue has been discovered with Apple’s soon-to-be-released iOS 11 and Rutgers Connect. This issue affects the ability to send email from your phone using the built-in email application on iPhones and iPads once iOS 11 is installed. The Outlook app is not affected.

At this time, we are advising users to delay installing iOS 11, which is due to be released tomorrow, until further notice. Apple and Microsoft are aware of the issue. We will notify you once the issue has been addressed.

If you have any questions or concerns, please contact your departmental IT support or the Help Desk.

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

MyRutgers Portal and NetID service activation update

Update:  OIT has confirmed that NetID service activation and other related services have been restored.

MyRutgers portal issues are ongoing and being worked on with the highest priority.  In the interim, please use the following direct links to commonly used services:

Rutgers Connect email:  https://connect.rutgers.edu

Scarletmail Email: http://mail.scarletmail.rutgers.edu

Financial Management System:   https://ecbg.fs.us2.oraclecloud.com/homePage/faces/FuseWelcome

We will provide an update as soon as possible.

We apologize for the inconvenience.

Rutgers Connect Features: Mentions, Templates, & Forms

Built on the feature-rich Office 365 platform, Rutgers Connect offers a wide variety of tools to increase productivity and streamline user experience. This article will discuss three of these tools – Mentions, Templates, and Forms – and detail the ways in which they can assist with day-to-day tasks.


Mentions

With a constant influx of email from colleagues, departmental mailing lists, University newsletters, automated notifications, and more, it’s easy for a message to go unnoticed for some time as its recipient reads through his or her inbox. Often this is perfectly fine; not everything needs to be attended to immediately. Other times, however, this is not the case, and an individual needs to be made aware of something as soon as possible. Office 365 provides a handy tool to ensure that happens: Mentions.

When composing an email, users can highlight the message for a specific individual. This marks it in the recipient’s inbox on OWA (Outlook Web App, located at connect.rutgers.edu) with a colorful, eye-catching @ symbol and lets him or her know that it requires prompt attention. An example of what such a message would look like is shown below.

Image of three emails, one of which contains a Mention, showing the visual contrast between messages without Mentions and messages including Mentions; the latter is marked with an @ symbol on the right-hand side.

Although emails containing Mentions are not marked with an @ symbol in the desktop application for certain operating systems, such as Windows 7, they still stand out in another way: they can be filtered for in the Mentioned user’s inbox. This also works in OWA. The images below demonstrate this filtering in the desktop client and OWA.

The screenshot of Outlook 2016 shows how an email containing a Mention is sorted into its own filtered folder titled "Mentions", but not marked with an @ symbol. "All" and "Unread" are also displayed as filtered folders, and there are options to search and sort messages within the folder.Screenshot of OWA demonstrating an email with a Mention sorted into its own filtered folder and marked with an @ symbol. The applied filter, titled "Mentions", is displayed in the top right corner.

To use Mentions, the sender must include the recipient’s name in the format “@FirstName LastName” (without quotation marks) and then choose the appropriate person from the drop-down list of University affiliates with that name. It is important to note that Mentions are only available for use in OWA and Outlook 2016; older versions of Outlook do not support this feature.

For more information, please see Microsoft’s article on Mentions.


Email Templates

Some types of emails may be sent very frequently; a department administrator might routinely request access to some service for each new employee every time one is onboarded, or a manager might regularly ask their direct reports for status updates on projects. It often seems that the same words are being rewritten every time, which can grow tiresome very quickly. But Office 365 provides a solution: email templates.

Users can create templates for the various types of emails they send frequently, and then use them as shortcuts in the future. Examples of the template interfaces in OWA and in Outlook 2016 are shown below; the icons which lead to them in each client are highlighted.

A screenshot of the email composition window in Outlook 2016. There is a selection of templates available for use on the right, one of which has been selected and used to compose the message. In the ribbon towards the top of the window, the "Office Add-ins" icon is surrounded by a blue rectangle to make it more noticeable. Screenshot of an email which was composed in OWA using an email template. A selection of templates and an option to add additional templates is displayed on the right, and the body of the message matches one of the template options with only slight edits (topic of the message and suggested date for completion). On the bottom right, the icon which opens the templates menu is surrounded by a square to make it more noticeable.


Forms

Microsoft Forms is a component of Office 365 which allows users to create, share, and respond to (as the name suggests) forms. It’s well-suited for a variety of purposes; a professor could give her students a quiz, a department hosting a luncheon could send out a form with menu options and a yes/no plus-one question, a group which presented at a conference could ask attendees for feedback, or administrators of some particular service could run customer satisfaction surveys.

Several types of questions are supported: multiple-choice, text/free-response, rating, and date. Form creators can place restrictions on responses, such as requiring a positive number as an answer to a free-response question, which ensures valid responses (for example, if asking how many party members a reservation is for, neither “0” nor “Smith” should be accepted). In the case of quizzes, multiple-choice questions can be auto-graded while other types of questions must wait for review by the form creator.

The designer menu for an example form is shown below.
 The interface for editing questions on a quiz in Microsoft Forms is displayed. One free-response question and two multiple-choice questions are displayed; the second multiple-choice question is being edited. All questions are marked as required and show the per-question point values. The multiple-choice questions indicate the correct answer with a check mark to the right of the answer. There is an option at the bottom to add additional questions. A tab at the top allows users to switch to viewing responses.

Creators have a variety of options to choose from when sharing their forms. One method of sharing is “share to collaborate”, allowing others to edit the form and view responses; another is “share as a template”, allowing others to create their own version of the form and make changes to the design but not to examine submissions for this particular instance of the form. The most common way is “share to collect responses”, which grants no administrative privileges but allows users to see the form and submit responses. This type of sharing can be limited to individuals within Rutgers or open to anyone with a link to the form. (Technically, “share to collaborate” can also be made open to anyone with the link, but this is not recommended.)

Once the form is shared and responses are gathered, creators and collaborators can view them in summary as well as in detail. Below is an example of the first viewing option, which provides statistics about each question rather than individuals and their responses.

An example of the interface for viewing responses on Microsoft Forms is displayed. The screenshot shows the number of responses (5), the average score on the assessment (3/4), the status of the assignment (active), and statistical breakdowns of the responses for each question (both in a table and in a pie chart). There are options to review answers, post scores, and open the response data in Microsoft Excel. A tab at the top allows users to switch to viewing questions.

More detailed results are available in several forms. The full list of responses matched with the corresponding participants, submission times, and more is visible through the “Open in Excel” option. “Review answers” allows for viewing responses by participant rather than by question, and “Details” next to each question displays individual responses only for that question, as displayed below.

There is a table showing a breakdown of the five responses for this question. A column for names of participants is present, but the names have been partially obscured. There are also columns displaying the ID of the response, the content of each person's response, and an indicator of correctness or wrongness in the form of a green check mark or a red x.

The Forms portal is accessible from Rutgers Connect through the Office 365 App Launcher (the “waffle” in the top left corner) or directly at forms.office.com. Users interested in learning more may wish to visit the Microsoft website and read What is Microsoft Forms?, which explains how to get started using the various features of Forms.


Author: Rae Clarke

Stay tuned for upcoming articles discussing additional Office 365 features! If you have any questions, comments, or suggestions regarding the Rutgers Connect article series, please write to help@oit.rutgers.edu.