Category Archives: Rutgers Connect

Problems with links in Rutgers Connect email

UPDATE (9:45 a.m., Jan. 30): The issue with links in Rutgers Connect emails has been resolved.

UPDATE (12:10 p.m., Jan. 29): Microsoft is implementing a fix to remedy the issues with links in Rutgers Connect email.

STATUS (10:35 a.m., Jan. 29): Users of Rutgers Connect may experience issues accessing links within email messages. When trying to open a link, users may see a message saying “HTTP Error 503,” “Server Error,” or “The page that you are trying to access cannot be loaded.” The Office of Information Technology is investigating the issue, which appears to be affecting other institutions using Microsoft Office 365, the platform that powers Rutgers Connect.

Instructions to fix issues with Rutgers Connect and mobile devices

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

If you do not currently have access to Rutgers Connect on your mobile devices, please follow these instructions to fix the issue:

Option 1 (enter password when prompted)
If you’re prompted for your Rutgers Connect password, enter your password. This should resolve the issue.

Option 2 (use Comp Portal)
If you are not prompted to enter your password (or if doing so does not solve the issue), follow these steps:
– Open the Company Portal app (Comp Portal) on your device. This is an app allowing for Rutgers Connect access on mobile devices.
– Select Devices and then select the device you want to update.
– Select Check Settings.
– This should re-establish your access to Rutgers Connect.

If you do not have access to Rutgers Connect after following the steps above, please contact your department’s IT staff or reach out to your local Office of Information Technology Help Desk for assistance.

Thank you for your patience with this issue.

Rutgers Connect accounts removed from iOS devices

UPDATE (2:30 p.m., 11/7):

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

Read the instructions for fixing issues with Rutgers Connect and mobile devices.

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OIT recommends Rutgers Connect users delay upgrade to iOS 12

The Office of Information Technology recommends that Rutgers Connect users delay upgrading to iOS 12 until Sept. 20 to avoid issues with accessing email on iPhones and iPads.

The new operating system for Apple mobile devices will be released on Sept. 17. The release requires Microsoft to update technologies used in Rutgers Connect (a version of Microsoft’s Office 365). These Microsoft updates will be rolled out in a staggered fashion.

Because of these changes, OIT recommends that Rutgers Connect users delay upgrading iOS devices to iOS 12 until Sept. 20 to avoid issues with compatibility when accessing email from iPhones and iPads.

If you have questions or require assistance, please contact your department’s IT staff or the Office of Information Technology Help Desk.

Intermittent issues and delays with OneDrive and SharePoint

UPDATE (7 p.m.): The issues with OneDrive and SharePoint have been resolved.

UPDATE (2:30 p.m.): Microsoft is now reporting that some users ”may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content.’’ Microsoft continues to work to remedy the problems.

UPDATE (11:30 a.m.): Microsoft reports that the issues with OneDrive and SharePoint have been resolved. Users may still experience performance issues for a period as the services are reconnecting.

Microsoft is taking action to fix problems with intermittent delays and issues accessing OneDrive and SharePoint content. The problems were initially reported at about 8 a.m. on Wednesday, Sept. 12.

The Office of Information Technology will share updates as they become available.

To-Do task manager available for Rutgers Connect

Microsoft To-Do, an easy-to-use app for creating to-do lists, is now available as part of Rutgers Connect.

To-Do is a simple productivity app to help you keep track of everything you need to get done. The app lets you create to-do items, assign due dates to them, and categorize your tasks with lists.

Microsoft To-Do was created by the team behind Wunderlist, a popular to-do list app now owned by Microsoft. Built on Microsoft Exchange and inspired by Wunderlist, To-Do brings you the best of both worlds: the simplicity of its predecessor combined with the security of Exchange, meaning that To-Do is both pleasant to use and suitable for tasks requiring HIPAA (Health Insurance Portability and Accountability Act) compliance.

A number of To-Do features help you stay focused on your tasks:

  • You’re able to categorize your tasks into lists, which can be assigned a color, a background scene, and (in the mobile and desktop applications) a label emoji.
  • You can choose to collaborate on lists with colleagues, allowing others to mark tasks complete.
  • A My Day list presents your tasks for the day. To help you prioritize, a feature called Suggestions scans all of your to-do items and suggests tasks to add to your My Day list.

As part of Rutgers Connect, To-Do integrates with Outlook Tasks, which can be accessed from both the desktop and online versions of Outlook, the email application for Rutgers Connect. When you create an item in the To-Do app, that item will also show up in Outlook Tasks. Likewise, items added to Outlook Tasks show up in the To-Do app.

For faculty and staff members using Rutgers Connect, Microsoft To-Do provides a simple and effective way to track tasks using a variety of devices. The app is available for iOS and Android devices, as well as via the web at connect.rutgers.edu (choose the “app launcher” in the upper lefthand corner, then look for To-Do among the list of “all apps”).

Rutgers Connect features: OneNote

Microsoft OneNote is one of the many collaboration and productivity tools available as part of Rutgers Connect. Although many people have heard of it, most are surprised at some of the lesser-known and innovative features of the digital note-taking application. This article will explore a sampling of the wide array of features OneNote has to offer.

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Issue with iOS 11 and Rutgers Connect resolved

Apple has released new software, iOS 11.0.1, to resolve problems with sending email from Rutgers Connect and other Office 365 accounts. We advised users of Rutgers Connect to delay upgrading to iOS 11 last week because of this issue. Now that the issue has been addressed, we recommend upgrading to iOS 11.0.1 on your iPhone or iPad, as the latest version offers enhanced features and security improvements.

Please note that the latest version of iOS is not compatible with some older iPhones and iPads. Information about iOS 11, including a list of compatible devices, is available here:
https://www.apple.com/ios/ios-11/

If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

Issue with iOS 11 and Rutgers Connect

An issue has been discovered with Apple’s soon-to-be-released iOS 11 and Rutgers Connect. This issue affects the ability to send email from your phone using the built-in email application on iPhones and iPads once iOS 11 is installed. The Outlook app is not affected.

At this time, we are advising users to delay installing iOS 11, which is due to be released tomorrow, until further notice. Apple and Microsoft are aware of the issue. We will notify you once the issue has been addressed.

If you have any questions or concerns, please contact your departmental IT support or the Help Desk.

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

MyRutgers Portal and NetID service activation update

Update:  OIT has confirmed that NetID service activation and other related services have been restored.

MyRutgers portal issues are ongoing and being worked on with the highest priority.  In the interim, please use the following direct links to commonly used services:

Rutgers Connect email:  https://connect.rutgers.edu

Scarletmail Email: http://mail.scarletmail.rutgers.edu

Financial Management System:   https://ecbg.fs.us2.oraclecloud.com/homePage/faces/FuseWelcome

We will provide an update as soon as possible.

We apologize for the inconvenience.