The Office of Information Technology confirmed that the Degree Navigator service has been restored as of approximately 4:30 PM. We apologize for any inconvenience.
Due to the weather, the Office of Information Technology Computer Labs and Help Desks, including the RBHS Help Desk, will be closed Tuesday 3/14/17.
As of approximately 9:30 AM, the Hill Data Center electrical work has been completed. If you notice any services issues, please contact your department IT staff or your local Help Desk. Thank you for your understanding.
On Tuesday, February 7, 2017, at 6:00 AM, emergency electrical repair work is scheduled to take place in the Hill Data Center on the New Brunswick campus, which may take up to eight hours to complete. While this work is not expected to affect services, there may be an impact on the performance of RCI email delivery, RUMail (Zimbra), and www.rutgers.edu. If you notice issues with these or other services, please contact your department IT staff or your local Help Desk.
Members of the Rutgers Community,
The Mainframe Upgrade has been completed successfully – the services are now available.
The Office of Information Technology (OIT) will be upgrading our mainframe student database system (IMS) on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM. This is required to keep pace with IT advances, maintain an appropriate security posture, and provide reliable, stable and effective IT services.
OIT is committed to improving the quality and reliability of IT services. We apologize for any inconvenience this may cause.
The services listed below will be unavailable on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM.
- Cash Register
- Citizenship Data
- Course History Database
- Course Scheduling System
- DCO – Warning System
- Degree Certification
- EOF Update
- FAMS – Financial Aid
- Financial Holds
- Fraternity Sorority Update
- Instant Enrollment Verification
- NJAS Undergraduate Admissions
- PAC Change
- Parking System
- Personal Info
- Room Scheduling
- Rosters Electronic Grade Change
- SRDB Default Screens
- SRDB Graduate Admissions
- Student Financial Services
- Term Bill
- Web Registration
The following services are NOT affected by this maintenance activity on Sunday, March 5, 2017 (note: this is not an exhaustive list):
- Central Authentication Service (CAS)
- RUMail Collaboration Services
- Scarlet Mail (Google Apps for Education @rutgers.edu)
- Staff Email (Andromeda, Crab, RCI)
- Non-Mainframe Student web services
If you have any questions or concerns regarding this maintenance please contact:
- The OIT New Brunswick Help Desk at: 848-445-HELP (4357) or email@example.com
- The OIT Newark Help Desk at: 973-353-5083 or firstname.lastname@example.org
- The OIT Camden Help Desk at: 856-225-6274 or email@example.com
OIT, Enterprise Infrastructure
As of 8:30 AM on Friday, 1/6/17, the people search function on https://search.rutgers.edu has been restored. Thank you for your patience.
Starting early on the morning of Thursday, 1/5/2017, the “people search” function on https://search.rutgers.edu has been unavailable. OIT is working on a resolution and the service should be restored shortly. We apologize for the inconvenience.
RAMS (Rutgers Automated Mass Mailing System) is experiencing issues due to a database problem. Emails sent to a list name @rams.rutgers.edu may not get delivered. OIT is working on resolving the issue at this time and will provide a notification when the problem is resolved. We apologize for the inconvenience.
On Wednesday, December 7th at approximately 9:20 AM, power to the Hill Center data center was inadvertently disconnected, resulting in a power outage that lasted approximately 20 minutes. Due to the way in which the power was interrupted, existing backup and generator systems were bypassed, thereby causing the data center to completely lose power. Power was restored by 9:40 AM and most systems and services were restored within the next hour. OIT is reviewing the incident and will be implementing measures to make certain that this type of event will not reoccur. We apologize for the disruption that this outage caused.
On the morning of Wednesday, December 7th, there was a brief power outage in the data center in Hill Center (Piscataway). A number of IT services, including the Help Desk phone system, are in the process of being restored.
We apologize for the inconvenience.