Category Archives: Services

Rutgers Connect Article Series

Image result for microsoft office 365

The Office of Information Technology would like to introduce a series of articles for the new central email, calendar, and cloud services system, Rutgers Connect, based on the Office 365 suite by Microsoft. This series of articles will serve as a resource for those that will would like to read about new features being released as well as in-depth articles that will seek to explain the intricacies of the product. Over the past year, OIT has worked with all departments at the university to conduct the migration from departmental and central mail services, to one unified email and calendaring solution. We are now nearing the completion of this project and would like to provide a centralized informational resource for the Rutgers community and their new service.

In 2014 a committee of IT staff from across the university was formed and tasked to evaluate an enterprise-wide email and calendaring solution to meet the requirements of the President’s Strategic Plan. The goal was to provide better storage capacity, easier scheduling of meetings, improved reliability and availability, and promote better collaboration throughout Rutgers University. A series of town hall meetings were held as forums for the committee to speak with other IT staff on the requirements, features and possible issues dealing with a university-wide solution. The enterprise email and calendaring committee also released a survey to faculty, staff, and students to allow them an opportunity to express their email and calendaring needs.

After careful vetting of the email and calendaring solutions available, the committee elected to choose Microsoft’s Office 365 in December 2015.  Office 365 was selected for its offering of many different tools and its large amount of storage (1 terabyte of general storage and 50 gigabytes per mailbox for all users).

Office 365 is an extensive product, with a wide array of offerings that can facilitate the work efforts of the university and its members. In this series of articles, you’ll find information on the basics of the product including mail, calendar, and contacts. We will be providing an opportunity to delve deeper into the products and its components and learn about OneDrive, Skype for Business, Office Pro Plus and other collaborative features.

Our debut article will provide you with detailed information on Office 365’s security features and their integration with the university.

IdM Authentication & Portal Infrastructure Extending to the Cloud

The Office of Information Technology will be extending the primary authentication (login) services and myRutgers portal infrastructure to the cloud between 4am-7am, on April 11th and April 12th. During this period, there may be intermittent service interruptions.  You may be temporarily unable to log in to the MyRutgers portal, Sakai, Cornerstone and other services which rely on authentication (login) services.

Thank you in advance for your understanding.

For help, please contact your Campus Computing Help Desk:

Camden (856)225-6274 help@camden.rutgers.edu

Newark (973)353-5083 help@newark.rutgers.edu

New Brunswick (848)445-HELP(4357) help@oit.rutgers.edu

RBHS (732)743-3200 isthelp@rbhs.rutgers.edu

Hill Data Center Electrical Work 2/7/17

On Tuesday, February 7, 2017, at 6:00 AM, emergency electrical repair work is scheduled to take place in the Hill Data Center on the New Brunswick campus, which may take up to eight hours to complete.  While this work is not expected to affect services, there may be an impact on the performance of RCI email delivery, RUMail (Zimbra), and www.rutgers.edu.  If you notice issues with these or other services, please contact your department IT staff or your local Help Desk.

 

Mainframe Upgrade – Completed Successfully – Sunday 3/5 7:30AM to 11AM

Members of the Rutgers Community,

The Mainframe Upgrade has been completed successfully – the services are now available.

The Office of Information Technology (OIT) will be upgrading our mainframe student database system (IMS) on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM.  This is required to keep pace with IT advances, maintain an appropriate security posture, and provide reliable, stable and effective IT services.

OIT is committed to improving the quality and reliability of IT services.  We apologize for any inconvenience this may cause.

The services listed below will be unavailable on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM.

Student Systems: 

  • CARS
  • Cash Register
  • Citizenship Data
  • Course History Database
  • Course Scheduling System
  • DCO – Warning System
  • Degree Certification
  • EOF Update
  • FAMS – Financial Aid
  • Financial Holds
  • Fraternity Sorority Update
  • Instant Enrollment Verification
  • NJAS Undergraduate Admissions
  • PAC Change
  • Parking System
  • Personal Info
  • Registration/Scheduling
  • Room Scheduling
  • Rosters Electronic Grade Change
  • SHOTS
  • SRDB Default Screens
  • SRDB Graduate Admissions
  • Student Financial Services
  • Term Bill
  • Web Registration

The following services are NOT affected by this maintenance activity on Sunday, March 5, 2017 (note: this is not an exhaustive list):

  • Central Authentication Service (CAS)
  • LDAP
  • RUMail Collaboration Services
  • Scarlet Mail (Google Apps for Education @rutgers.edu)
  • Staff Email (Andromeda, Crab, RCI)
  • Sakai.rutgers.edu
  • Non-Mainframe Student web services

If you have any questions or concerns regarding this maintenance please contact:

Thank you,
Bill Lansbury
University Director
OIT, Enterprise Infrastructure

RAMS Outage: Fri, 12/23/16

RAMS (Rutgers Automated Mass Mailing System) is experiencing issues due to a database problem.  Emails sent to a list name @rams.rutgers.edu may not get delivered.  OIT is working on resolving the issue at this time and will provide a notification when the problem is resolved.  We apologize for the inconvenience.