Category Archives: Services

Issues accessing Canvas; available via myRutgers

UPDATE (9:30 a.m., Feb. 8): Today, Friday, February 8, 2019, from 4:00 p.m. – 6:00 p.m., the Rutgers Canvas website at canvas.rutgers.edu will be undergoing server upgrades and may be inaccessible at times. These upgrades will improve any outstanding system issues with the Canvas login page as well as the overall Canvas experience. During this time period, users can still access courses by logging into myRutgers, then visiting the Academics tab and choosing the Canvas link or via the direct URLs below.

Canvas NetID login: https://rutgers.instructure.com/login/saml
Email login: https://rutgers.instructure.com/login/canvas

UPDATE (11 a.m., Jan. 28): The issues with accessing Canvas at https://canvas.rutgers.edu have been resolved. If you experience any issues moving forward, please reach out to help@canvas.rutgers.edu.

UPDATE (10:30 a.m., Jan. 28): Canvas may be slow or unavailable at https://canvas.rutgers.edu. Users can reach Canvas by logging into myRutgers, then visiting the Academics tab and choosing the Canvas link.

UPDATE (10:59 a.m., Jan. 24): This morning’s issues with access to Canvas have been resolved.

UPDATE (10:25 a.m., Jan. 24): Canvas may be slow or unavailable at https://canvas.rutgers.edu. Users can reach Canvas by logging into myRutgers, then visiting the Academics tab and choosing the Canvas link.

UPDATE (11 a.m., Jan. 22): The issues with accessing Canvas at https://canvas.rutgers.edu have been resolved.

STATUS (9:55 a.m., Jan. 22): Canvas is currently unavailable at https://canvas.rutgers.edu. OIT is investigating. Users can reach Canvas by logging into myRutgers.

Problems with links in Rutgers Connect email

UPDATE (9:45 a.m., Jan. 30): The issue with links in Rutgers Connect emails has been resolved.

UPDATE (12:10 p.m., Jan. 29): Microsoft is implementing a fix to remedy the issues with links in Rutgers Connect email.

STATUS (10:35 a.m., Jan. 29): Users of Rutgers Connect may experience issues accessing links within email messages. When trying to open a link, users may see a message saying “HTTP Error 503,” “Server Error,” or “The page that you are trying to access cannot be loaded.” The Office of Information Technology is investigating the issue, which appears to be affecting other institutions using Microsoft Office 365, the platform that powers Rutgers Connect.

Software Portal unavailable

RESOLVED (10:15 a.m., Wednesday, Dec. 19): The issues with the Software Portal have been resolved, and the portal is now available.

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As of 8:15 a.m. on Wednesday, Dec. 19, the University Software Portal is unavailable. The Office of Information Technology is investigating.

We apologize for any inconvenience.

Problems accessing myRutgers

UPDATE (Monday, 11/19/2018, 8:29 p.m.): The issues with access to myRutgers have been resolved.

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Monday, 11/19/2018, 7:51 p.m.:
The Office of Information Technology is investigating reports of problems accessing the myRutgers portal. Users may see an error page or a message indicating the website has an expired certificate.

OIT will report back when we have additional details.

We apologize for the inconvenience.

Instructions to fix issues with Rutgers Connect and mobile devices

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

If you do not currently have access to Rutgers Connect on your mobile devices, please follow these instructions to fix the issue:

Option 1 (enter password when prompted)
If you’re prompted for your Rutgers Connect password, enter your password. This should resolve the issue.

Option 2 (use Comp Portal)
If you are not prompted to enter your password (or if doing so does not solve the issue), follow these steps:
– Open the Company Portal app (Comp Portal) on your device. This is an app allowing for Rutgers Connect access on mobile devices.
– Select Devices and then select the device you want to update.
– Select Check Settings.
– This should re-establish your access to Rutgers Connect.

If you do not have access to Rutgers Connect after following the steps above, please contact your department’s IT staff or reach out to your local Office of Information Technology Help Desk for assistance.

Thank you for your patience with this issue.

Rutgers Connect accounts removed from iOS devices

UPDATE (2:30 p.m., 11/7):

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

Read the instructions for fixing issues with Rutgers Connect and mobile devices.

Continue reading

OIT recommends Rutgers Connect users delay upgrade to iOS 12

The Office of Information Technology recommends that Rutgers Connect users delay upgrading to iOS 12 until Sept. 20 to avoid issues with accessing email on iPhones and iPads.

The new operating system for Apple mobile devices will be released on Sept. 17. The release requires Microsoft to update technologies used in Rutgers Connect (a version of Microsoft’s Office 365). These Microsoft updates will be rolled out in a staggered fashion.

Because of these changes, OIT recommends that Rutgers Connect users delay upgrading iOS devices to iOS 12 until Sept. 20 to avoid issues with compatibility when accessing email from iPhones and iPads.

If you have questions or require assistance, please contact your department’s IT staff or the Office of Information Technology Help Desk.

Rutgers.edu and other services unavailable or degraded due to intermittent outages

UPDATE (4:15 p.m.): Services are now available. Office of Information Technology staff continue to monitor the situation.

Sept. 14, 2:50 p.m.: A number of IT services are experiencing intermittent outages at a Rutgers computing cluster.

Among the services affected are the following:
– Rutgers.edu website
– University Communications and Marketing Drupal customers
– Mailman (ad-hoc mass emailing service)
– RAMS (Rutgers’ official mass emailing service)
– RCI-hosted virtual mail domains and other RCI services
– RCI-hosted websites
– Enterprise Messaging LDAP
– Enterprise Messaging Mail Relay Services
– mx.rutgers.edu (@rutgers.edu et. al. forwarding)

The Office of Information Technology will share updates as they become available.