Category Archives: Services

Hill Data Center Electrical Work 2/7/17

On Tuesday, February 7, 2017, at 6:00 AM, emergency electrical repair work is scheduled to take place in the Hill Data Center on the New Brunswick campus, which may take up to eight hours to complete.  While this work is not expected to affect services, there may be an impact on the performance of RCI email delivery, RUMail (Zimbra), and  If you notice issues with these or other services, please contact your department IT staff or your local Help Desk.


Mainframe Upgrade – Completed Successfully – Sunday 3/5 7:30AM to 11AM

Members of the Rutgers Community,

The Mainframe Upgrade has been completed successfully – the services are now available.

The Office of Information Technology (OIT) will be upgrading our mainframe student database system (IMS) on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM.  This is required to keep pace with IT advances, maintain an appropriate security posture, and provide reliable, stable and effective IT services.

OIT is committed to improving the quality and reliability of IT services.  We apologize for any inconvenience this may cause.

The services listed below will be unavailable on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM.

Student Systems: 

  • CARS
  • Cash Register
  • Citizenship Data
  • Course History Database
  • Course Scheduling System
  • DCO – Warning System
  • Degree Certification
  • EOF Update
  • FAMS – Financial Aid
  • Financial Holds
  • Fraternity Sorority Update
  • Instant Enrollment Verification
  • NJAS Undergraduate Admissions
  • PAC Change
  • Parking System
  • Personal Info
  • Registration/Scheduling
  • Room Scheduling
  • Rosters Electronic Grade Change
  • SRDB Default Screens
  • SRDB Graduate Admissions
  • Student Financial Services
  • Term Bill
  • Web Registration

The following services are NOT affected by this maintenance activity on Sunday, March 5, 2017 (note: this is not an exhaustive list):

  • Central Authentication Service (CAS)
  • LDAP
  • RUMail Collaboration Services
  • Scarlet Mail (Google Apps for Education
  • Staff Email (Andromeda, Crab, RCI)
  • Non-Mainframe Student web services

If you have any questions or concerns regarding this maintenance please contact:

Thank you,
Bill Lansbury
University Director
OIT, Enterprise Infrastructure

RAMS Outage: Fri, 12/23/16

RAMS (Rutgers Automated Mass Mailing System) is experiencing issues due to a database problem.  Emails sent to a list name may not get delivered.  OIT is working on resolving the issue at this time and will provide a notification when the problem is resolved.  We apologize for the inconvenience.

Hill Data Center Update

On Wednesday, December 7th at approximately 9:20 AM, power to the Hill Center data center was inadvertently disconnected, resulting in a power outage that lasted approximately 20 minutes.  Due to the way in which the power was interrupted, existing backup and generator systems were bypassed, thereby causing the data center to completely lose power.  Power was restored by 9:40 AM and most systems and services were restored within the next hour.  OIT is reviewing the incident and will be implementing measures to make certain that this type of event will not reoccur.  We apologize for the disruption that this outage caused.