Category Archives: Services

OIT recommends Rutgers Connect users delay upgrade to iOS 12

The Office of Information Technology recommends that Rutgers Connect users delay upgrading to iOS 12 until Sept. 20 to avoid issues with accessing email on iPhones and iPads.

The new operating system for Apple mobile devices will be released on Sept. 17. The release requires Microsoft to update technologies used in Rutgers Connect (a version of Microsoft’s Office 365). These Microsoft updates will be rolled out in a staggered fashion.

Because of these changes, OIT recommends that Rutgers Connect users delay upgrading iOS devices to iOS 12 until Sept. 20 to avoid issues with compatibility when accessing email from iPhones and iPads.

If you have questions or require assistance, please contact your department’s IT staff or the Office of Information Technology Help Desk.

Rutgers.edu and other services unavailable or degraded due to intermittent outages

UPDATE (4:15 p.m.): Services are now available. Office of Information Technology staff continue to monitor the situation.

Sept. 14, 2:50 p.m.: A number of IT services are experiencing intermittent outages at a Rutgers computing cluster.

Among the services affected are the following:
– Rutgers.edu website
– University Communications and Marketing Drupal customers
– Mailman (ad-hoc mass emailing service)
– RAMS (Rutgers’ official mass emailing service)
– RCI-hosted virtual mail domains and other RCI services
– RCI-hosted websites
– Enterprise Messaging LDAP
– Enterprise Messaging Mail Relay Services
– mx.rutgers.edu (@rutgers.edu et. al. forwarding)

The Office of Information Technology will share updates as they become available.

Intermittent issues and delays with OneDrive and SharePoint

UPDATE (7 p.m.): The issues with OneDrive and SharePoint have been resolved.

UPDATE (2:30 p.m.): Microsoft is now reporting that some users ”may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content.’’ Microsoft continues to work to remedy the problems.

UPDATE (11:30 a.m.): Microsoft reports that the issues with OneDrive and SharePoint have been resolved. Users may still experience performance issues for a period as the services are reconnecting.

Microsoft is taking action to fix problems with intermittent delays and issues accessing OneDrive and SharePoint content. The problems were initially reported at about 8 a.m. on Wednesday, Sept. 12.

The Office of Information Technology will share updates as they become available.

Mobile printing downtime scheduled for Sept. 12

UPDATE: The maintenance was completed by 7 a.m. on Sept. 12. Additional capacity was added, and the Office of Information Technology will continue to monitor the situation.

Mobile printing will be unavailable for about ten minutes from 6-7 a.m. on Wednesday, Sept. 12.

The downtime should last about 5-10 minutes and will affect mobility printing at Rutgers University–Camden and Rutgers University–New Brunswick.

Additional capacity is being added to address unprecedented demand for mobility printing. If additional issues occur before tomorrow morning, the Office of Information Technology may have to perform the emergency maintenance sooner.

Thank you for your patience as we address this issue.

Planned technology upgrades: services unavailable on July 22

UPDATE: These technology upgrades have been completed.

A number of student information services and systems, including Web Registration, will be unavailable on Sunday, July 22, from 7:30 a.m. to noon due to planned upgrades to the university’s mainframe Information Management System (IMS). These upgrades are required to keep pace with information technology advances and to provide reliable and secure IT services.

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To-Do task manager available for Rutgers Connect

Microsoft To-Do, an easy-to-use app for creating to-do lists, is now available as part of Rutgers Connect.

To-Do is a simple productivity app to help you keep track of everything you need to get done. The app lets you create to-do items, assign due dates to them, and categorize your tasks with lists.

Microsoft To-Do was created by the team behind Wunderlist, a popular to-do list app now owned by Microsoft. Built on Microsoft Exchange and inspired by Wunderlist, To-Do brings you the best of both worlds: the simplicity of its predecessor combined with the security of Exchange, meaning that To-Do is both pleasant to use and suitable for tasks requiring HIPAA (Health Insurance Portability and Accountability Act) compliance.

A number of To-Do features help you stay focused on your tasks:

  • You’re able to categorize your tasks into lists, which can be assigned a color, a background scene, and (in the mobile and desktop applications) a label emoji.
  • You can choose to collaborate on lists with colleagues, allowing others to mark tasks complete.
  • A My Day list presents your tasks for the day. To help you prioritize, a feature called Suggestions scans all of your to-do items and suggests tasks to add to your My Day list.

As part of Rutgers Connect, To-Do integrates with Outlook Tasks, which can be accessed from both the desktop and online versions of Outlook, the email application for Rutgers Connect. When you create an item in the To-Do app, that item will also show up in Outlook Tasks. Likewise, items added to Outlook Tasks show up in the To-Do app.

For faculty and staff members using Rutgers Connect, Microsoft To-Do provides a simple and effective way to track tasks using a variety of devices. The app is available for iOS and Android devices, as well as via the web at connect.rutgers.edu (choose the “app launcher” in the upper lefthand corner, then look for To-Do among the list of “all apps”).