Category Archives: Services

Problems accessing myRutgers

UPDATE (Monday, 11/19/2018, 8:29 p.m.): The issues with access to myRutgers have been resolved.

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Monday, 11/19/2018, 7:51 p.m.:
The Office of Information Technology is investigating reports of problems accessing the myRutgers portal. Users may see an error page or a message indicating the website has an expired certificate.

OIT will report back when we have additional details.

We apologize for the inconvenience.

Instructions to fix issues with Rutgers Connect and mobile devices

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

If you do not currently have access to Rutgers Connect on your mobile devices, please follow these instructions to fix the issue:

Option 1 (enter password when prompted)
If you’re prompted for your Rutgers Connect password, enter your password. This should resolve the issue.

Option 2 (use Comp Portal)
If you are not prompted to enter your password (or if doing so does not solve the issue), follow these steps:
– Open the Company Portal app (Comp Portal) on your device. This is an app allowing for Rutgers Connect access on mobile devices.
– Select Devices and then select the device you want to update.
– Select Check Settings.
– This should re-establish your access to Rutgers Connect.

If you do not have access to Rutgers Connect after following the steps above, please contact your department’s IT staff or reach out to your local Office of Information Technology Help Desk for assistance.

Thank you for your patience with this issue.

Rutgers Connect accounts removed from iOS devices

UPDATE (2:30 p.m., 11/7):

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

Read the instructions for fixing issues with Rutgers Connect and mobile devices.

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OIT recommends Rutgers Connect users delay upgrade to iOS 12

The Office of Information Technology recommends that Rutgers Connect users delay upgrading to iOS 12 until Sept. 20 to avoid issues with accessing email on iPhones and iPads.

The new operating system for Apple mobile devices will be released on Sept. 17. The release requires Microsoft to update technologies used in Rutgers Connect (a version of Microsoft’s Office 365). These Microsoft updates will be rolled out in a staggered fashion.

Because of these changes, OIT recommends that Rutgers Connect users delay upgrading iOS devices to iOS 12 until Sept. 20 to avoid issues with compatibility when accessing email from iPhones and iPads.

If you have questions or require assistance, please contact your department’s IT staff or the Office of Information Technology Help Desk.

Rutgers.edu and other services unavailable or degraded due to intermittent outages

UPDATE (4:15 p.m.): Services are now available. Office of Information Technology staff continue to monitor the situation.

Sept. 14, 2:50 p.m.: A number of IT services are experiencing intermittent outages at a Rutgers computing cluster.

Among the services affected are the following:
– Rutgers.edu website
– University Communications and Marketing Drupal customers
– Mailman (ad-hoc mass emailing service)
– RAMS (Rutgers’ official mass emailing service)
– RCI-hosted virtual mail domains and other RCI services
– RCI-hosted websites
– Enterprise Messaging LDAP
– Enterprise Messaging Mail Relay Services
– mx.rutgers.edu (@rutgers.edu et. al. forwarding)

The Office of Information Technology will share updates as they become available.

Intermittent issues and delays with OneDrive and SharePoint

UPDATE (7 p.m.): The issues with OneDrive and SharePoint have been resolved.

UPDATE (2:30 p.m.): Microsoft is now reporting that some users ”may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content.’’ Microsoft continues to work to remedy the problems.

UPDATE (11:30 a.m.): Microsoft reports that the issues with OneDrive and SharePoint have been resolved. Users may still experience performance issues for a period as the services are reconnecting.

Microsoft is taking action to fix problems with intermittent delays and issues accessing OneDrive and SharePoint content. The problems were initially reported at about 8 a.m. on Wednesday, Sept. 12.

The Office of Information Technology will share updates as they become available.

Mobile printing downtime scheduled for Sept. 12

UPDATE: The maintenance was completed by 7 a.m. on Sept. 12. Additional capacity was added, and the Office of Information Technology will continue to monitor the situation.

Mobile printing will be unavailable for about ten minutes from 6-7 a.m. on Wednesday, Sept. 12.

The downtime should last about 5-10 minutes and will affect mobility printing at Rutgers University–Camden and Rutgers University–New Brunswick.

Additional capacity is being added to address unprecedented demand for mobility printing. If additional issues occur before tomorrow morning, the Office of Information Technology may have to perform the emergency maintenance sooner.

Thank you for your patience as we address this issue.

Planned technology upgrades: services unavailable on July 22

UPDATE: These technology upgrades have been completed.

A number of student information services and systems, including Web Registration, will be unavailable on Sunday, July 22, from 7:30 a.m. to noon due to planned upgrades to the university’s mainframe Information Management System (IMS). These upgrades are required to keep pace with information technology advances and to provide reliable and secure IT services.

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