Category Archives: News

Rutgers Connect Article Series

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The Office of Information Technology would like to introduce a series of articles for the new central email, calendar, and cloud services system, Rutgers Connect, based on the Office 365 suite by Microsoft. This series of articles will serve as a resource for those that will would like to read about new features being released as well as in-depth articles that will seek to explain the intricacies of the product. Over the past year, OIT has worked with all departments at the university to conduct the migration from departmental and central mail services, to one unified email and calendaring solution. We are now nearing the completion of this project and would like to provide a centralized informational resource for the Rutgers community and their new service.

In 2014 a committee of IT staff from across the university was formed and tasked to evaluate an enterprise-wide email and calendaring solution to meet the requirements of the President’s Strategic Plan. The goal was to provide better storage capacity, easier scheduling of meetings, improved reliability and availability, and promote better collaboration throughout Rutgers University. A series of town hall meetings were held as forums for the committee to speak with other IT staff on the requirements, features and possible issues dealing with a university-wide solution. The enterprise email and calendaring committee also released a survey to faculty, staff, and students to allow them an opportunity to express their email and calendaring needs.

After careful vetting of the email and calendaring solutions available, the committee elected to choose Microsoft’s Office 365 in December 2015.  Office 365 was selected for its offering of many different tools and its large amount of storage (1 terabyte of general storage and 50 gigabytes per mailbox for all users).

Office 365 is an extensive product, with a wide array of offerings that can facilitate the work efforts of the university and its members. In this series of articles, you’ll find information on the basics of the product including mail, calendar, and contacts. We will be providing an opportunity to delve deeper into the products and its components and learn about OneDrive, Skype for Business, Office Pro Plus and other collaborative features.

Our debut article will provide you with detailed information on Office 365’s security features and their integration with the university.

Office phone outage in Newark

The Office of Information Technology is currently investigating an office phone and voicemail outage affecting the Newark Campus.  Technicians are responding and we will provide service status updates as they become available. We apologize for the inconvenience.

Please note that “blue phones” and other emergency phones are not affected by this outage.

IdM Authentication & Portal Infrastructure Extending to the Cloud

The Office of Information Technology will be extending the primary authentication (login) services and myRutgers portal infrastructure to the cloud between 4am-7am, on April 11th and April 12th. During this period, there may be intermittent service interruptions.  You may be temporarily unable to log in to the MyRutgers portal, Sakai, Cornerstone and other services which rely on authentication (login) services.

Thank you in advance for your understanding.

For help, please contact your Campus Computing Help Desk:

Camden (856)225-6274 help@camden.rutgers.edu

Newark (973)353-5083 help@newark.rutgers.edu

New Brunswick (848)445-HELP(4357) help@oit.rutgers.edu

RBHS (732)743-3200 isthelp@rbhs.rutgers.edu

Degree Navigator Issues: March 22, 2017

The Office of Information Technology is currently aware of a software issue that is impacting the Degree Navigator application. Access to the application is currently unavailable.

OIT staff are working with the vendor to resolve the issue, and are confident that the issue will be resolved prior to the start of web registration on March 23rd.

The Office of Information Technology apologizes for any inconvenience this disruption may have caused.

External Internet Service Restored to Normal: Feb 13, 2017

The Office of Information Technology, in conjunction with our external connectivity providers, have restored Internet connectivity to external hosts back to normal performance levels.  We apologize for the slow down you experienced earlier in the day.

OIT will continue to monitor the situation and will remediate any additional issues that arise.

Thank you for your patience.

External Internet Service Degraded: Feb 13, 2017

Currently, the Office of Information Technology is aware of a degradation of Internet service to hosts outside of the university.  The issue is currently being addressed by OIT staff in conjunction with our external service providers.  We will advise when service returns to normal.

We apologize for the inconvenience.