Category Archives: News

Degree Navigator Issues: March 22, 2017

The Office of Information Technology is currently aware of a software issue that is impacting the Degree Navigator application. Access to the application is currently unavailable.

OIT staff are working with the vendor to resolve the issue, and are confident that the issue will be resolved prior to the start of web registration on March 23rd.

The Office of Information Technology apologizes for any inconvenience this disruption may have caused.

External Internet Service Restored to Normal: Feb 13, 2017

The Office of Information Technology, in conjunction with our external connectivity providers, have restored Internet connectivity to external hosts back to normal performance levels.  We apologize for the slow down you experienced earlier in the day.

OIT will continue to monitor the situation and will remediate any additional issues that arise.

Thank you for your patience.

External Internet Service Degraded: Feb 13, 2017

Currently, the Office of Information Technology is aware of a degradation of Internet service to hosts outside of the university.  The issue is currently being addressed by OIT staff in conjunction with our external service providers.  We will advise when service returns to normal.

We apologize for the inconvenience.

Mainframe Upgrade – Completed Successfully – Sunday 3/5 7:30AM to 11AM

Members of the Rutgers Community,

The Mainframe Upgrade has been completed successfully – the services are now available.

The Office of Information Technology (OIT) will be upgrading our mainframe student database system (IMS) on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM.  This is required to keep pace with IT advances, maintain an appropriate security posture, and provide reliable, stable and effective IT services.

OIT is committed to improving the quality and reliability of IT services.  We apologize for any inconvenience this may cause.

The services listed below will be unavailable on Sunday, March 5, 2017, from 7:30 AM to 11:00 AM.

Student Systems: 

  • CARS
  • Cash Register
  • Citizenship Data
  • Course History Database
  • Course Scheduling System
  • DCO – Warning System
  • Degree Certification
  • EOF Update
  • FAMS – Financial Aid
  • Financial Holds
  • Fraternity Sorority Update
  • Instant Enrollment Verification
  • NJAS Undergraduate Admissions
  • PAC Change
  • Parking System
  • Personal Info
  • Registration/Scheduling
  • Room Scheduling
  • Rosters Electronic Grade Change
  • SHOTS
  • SRDB Default Screens
  • SRDB Graduate Admissions
  • Student Financial Services
  • Term Bill
  • Web Registration

The following services are NOT affected by this maintenance activity on Sunday, March 5, 2017 (note: this is not an exhaustive list):

  • Central Authentication Service (CAS)
  • LDAP
  • RUMail Collaboration Services
  • Scarlet Mail (Google Apps for Education @rutgers.edu)
  • Staff Email (Andromeda, Crab, RCI)
  • Sakai.rutgers.edu
  • Non-Mainframe Student web services

If you have any questions or concerns regarding this maintenance please contact:

Thank you,
Bill Lansbury
University Director
OIT, Enterprise Infrastructure