Category Archives: News

Now hiring: on-campus student computing jobs

The Office of Information Technology (OIT) Help Desk and Computer Labs are holding an annual hiring drive for student workers from now until Wednesday, February 21.

OIT is looking for bright, self-motivated students with a knack for meticulous troubleshooting. Working for the Help Desk or Computer Labs is a great starting point for students looking to work in information technology, regardless of major. If you’ve set up your own network at home, enjoy reading up on the latest gadgets that are coming out, and love to help others, please consider applying to the OIT Help Desk or Computer Labs.

All majors are accepted and no experience is required. Hundreds of positions will be available for the Fall 2018 semester and training will be paid over the summer. Working at OIT makes for a great addition to any resume and it’s a solid opportunity to build technical skills.

For more information and to apply, please visit consultantjobs.rutgers.edu.

EMERGENCY REPAIRS: Hill Center downtime scheduled for Saturday, January 27

University Facilities and the Office of Information Technology (OIT) will be completing emergency repairs to the Hill Center’s electrical infrastructure on Saturday, January 27, from 5 a.m. to 10 p.m. Multiple university IT services will be unavailable during this period.

This work is necessary to repair damage to the electrical distribution system from last week’s outage.

Continue reading

Mac and iOS updates patch Wi-Fi vulnerability

The latest updates to the operating systems for Macintosh computers, iPhones, and iPads include patches for a serious vulnerability in the wireless encryption standards used for Wi-Fi networks.

All users should install these updates: macOS 10.13.1 and iOS 11.1. If you have automatic updates enabled on your computer and mobile devices, the updates may already be installed.

Continue reading

Free Microsoft Office for Faculty and Staff

All current faculty and staff at Rutgers have the ability to download Microsoft Office through their Rutgers Connect license and install Microsoft Office on five computers, five tablets, and five phones. You may use this software on personal devices. Please consult with your departmental IT support before installing it on Rutgers-owned devices, as your department may have its own policies. Learn more.

WARNING: critical vulnerability discovered in Wi-Fi

A serious vulnerability has been identified in the wireless encryption standards used for Wi-Fi networks. Attackers can use this so-called KRACK vulnerability to access information that was previously assumed to be safely encrypted, including credit card numbers, passwords, photos, and protected health information. Any device that supports Wi-Fi is potentially affected.

What to do to protect your information:

To prevent an attack, users should update devices as soon as patches or updates become available. Devices affected by the vulnerability include phones, tablets, computers, connected home devices, and wireless access points and routers. Check with device vendors or carriers for the availability of updates. A PCMag.com article discusses how major companies are addressing this issue.

Key points to remember:

  • All devices supporting Wi-Fi are potentially affected.
  • Install updates/patches as soon as they’re available.
  • Do not use unpatched devices on Wi-Fi to transmit sensitive or private information.
  • All data transmitted can be decrypted.

If you need help:
If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

Issue with iOS 11 and Rutgers Connect resolved

Apple has released new software, iOS 11.0.1, to resolve problems with sending email from Rutgers Connect and other Office 365 accounts. We advised users of Rutgers Connect to delay upgrading to iOS 11 last week because of this issue. Now that the issue has been addressed, we recommend upgrading to iOS 11.0.1 on your iPhone or iPad, as the latest version offers enhanced features and security improvements.

Please note that the latest version of iOS is not compatible with some older iPhones and iPads. Information about iOS 11, including a list of compatible devices, is available here:
https://www.apple.com/ios/ios-11/

If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

Issue with iOS 11 and Rutgers Connect

An issue has been discovered with Apple’s soon-to-be-released iOS 11 and Rutgers Connect. This issue affects the ability to send email from your phone using the built-in email application on iPhones and iPads once iOS 11 is installed. The Outlook app is not affected.

At this time, we are advising users to delay installing iOS 11, which is due to be released tomorrow, until further notice. Apple and Microsoft are aware of the issue. We will notify you once the issue has been addressed.

If you have any questions or concerns, please contact your departmental IT support or the Help Desk.

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk