Category Archives: News

Mac and iOS updates patch Wi-Fi vulnerability

The latest updates to the operating systems for Macintosh computers, iPhones, and iPads include patches for a serious vulnerability in the wireless encryption standards used for Wi-Fi networks.

All users should install these updates: macOS 10.13.1 and iOS 11.1. If you have automatic updates enabled on your computer and mobile devices, the updates may already be installed.

Visit these Apple resources to check what version you have installed:

The so-called KRACK vulnerability in Wi-Fi can be used to access information that was previously assumed to be safely encrypted, including credit card numbers and passwords. Any device that supports Wi-Fi is potentially affected.

Windows update addressed the Wi-Fi vulnerability last month.

Android software has not yet been updated.

If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

Free Microsoft Office for Faculty and Staff

All current faculty and staff at Rutgers have the ability to download Microsoft Office through their Rutgers Connect license and install Microsoft Office on five computers, five tablets, and five phones. You may use this software on personal devices. Please consult with your departmental IT support before installing it on Rutgers-owned devices, as your department may have its own policies. Learn more.

WARNING: critical vulnerability discovered in Wi-Fi

A serious vulnerability has been identified in the wireless encryption standards used for Wi-Fi networks. Attackers can use this so-called KRACK vulnerability to access information that was previously assumed to be safely encrypted, including credit card numbers, passwords, photos, and protected health information. Any device that supports Wi-Fi is potentially affected.

What to do to protect your information:

To prevent an attack, users should update devices as soon as patches or updates become available. Devices affected by the vulnerability include phones, tablets, computers, connected home devices, and wireless access points and routers. Check with device vendors or carriers for the availability of updates. A PCMag.com article discusses how major companies are addressing this issue.

Key points to remember:

  • All devices supporting Wi-Fi are potentially affected.
  • Install updates/patches as soon as they’re available.
  • Do not use unpatched devices on Wi-Fi to transmit sensitive or private information.
  • All data transmitted can be decrypted.

If you need help:
If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

Issue with iOS 11 and Rutgers Connect resolved

Apple has released new software, iOS 11.0.1, to resolve problems with sending email from Rutgers Connect and other Office 365 accounts. We advised users of Rutgers Connect to delay upgrading to iOS 11 last week because of this issue. Now that the issue has been addressed, we recommend upgrading to iOS 11.0.1 on your iPhone or iPad, as the latest version offers enhanced features and security improvements.

Please note that the latest version of iOS is not compatible with some older iPhones and iPads. Information about iOS 11, including a list of compatible devices, is available here:
https://www.apple.com/ios/ios-11/

If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

Issue with iOS 11 and Rutgers Connect

An issue has been discovered with Apple’s soon-to-be-released iOS 11 and Rutgers Connect. This issue affects the ability to send email from your phone using the built-in email application on iPhones and iPads once iOS 11 is installed. The Outlook app is not affected.

At this time, we are advising users to delay installing iOS 11, which is due to be released tomorrow, until further notice. Apple and Microsoft are aware of the issue. We will notify you once the issue has been addressed.

If you have any questions or concerns, please contact your departmental IT support or the Help Desk.

Camden | 856-225-6274 | http://computing.camden.rutgers.edu
Newark | 973-353-5083 | http://ncs.rutgers.edu/helpdesk
New Brunswick | 848-445-HELP(4357) | http://oit-nb.rutgers.edu/service/help-desk

MyRutgers Portal and NetID service activation update

Update:  OIT has confirmed that NetID service activation and other related services have been restored.

MyRutgers portal issues are ongoing and being worked on with the highest priority.  In the interim, please use the following direct links to commonly used services:

Rutgers Connect email:  https://connect.rutgers.edu

Scarletmail Email: http://mail.scarletmail.rutgers.edu

Financial Management System:   https://ecbg.fs.us2.oraclecloud.com/homePage/faces/FuseWelcome

We will provide an update as soon as possible.

We apologize for the inconvenience.

MyRutgers Portal and NetID service activation temporarily unavailable

Due to an unforeseen technical issue following routine maintenance, the MyRutgers Portal, the NetID activation service and possibly other OIT services are temporarily unavailable.

OIT staff are working on assessing the extent of the outage and addressing the issues at this time.  We don’t have a restoration timeframe, but we will provide updates as they become available.

We apologize for the inconvenience.