Category Archives: Help Desk

Intermittent issues when accessing Sakai

UPDATE (11:40 p.m., May 8): Sakai is now working. If you continue to have issues connecting to Sakai, please clear the cache in your web browser. The Office of Information Technology is continuing to monitor the situation.

UPDATE (10:32 p.m., May 8): OIT continues to troubleshoot the issues with Sakai. The system may be available intermittently as we work to address the underlying issues.

UPDATE (9:10 p.m., May 8): The Office of Information Technology is actively working to resolve the access issues with Sakai. We apologize for this inconvenience and will share another update by 10:30 p.m.

UPDATE (6:30 p.m., May 8): Users of Sakai may continue to experience intermittent issues accessing the service. The Office of Information Technology is working to resolve the issue and we will report back as soon as we have any updates. We apologize for any inconvenience.

UPDATE (4:50 p.m., May 8): Sakai is now available. The Office of Information Technology is monitoring Sakai for any issues.

STATUS (2:00 p.m., May 8): Users of Sakai may experience intermittent issues accessing the service. The Office of Information Technology is investigating. OIT will report back when we have additional details. We apologize for the inconvenience.

Now hiring: on-campus student computing jobs

The Office of Information Technology (OIT) Help Desk and Computer Labs are holding an annual hiring drive for student workers from now until Wednesday, February 21.

OIT is looking for bright, self-motivated students with a knack for meticulous troubleshooting. Working for the Help Desk or Computer Labs is a great starting point for students looking to work in information technology, regardless of major. If you’ve set up your own network at home, enjoy reading up on the latest gadgets that are coming out, and love to help others, please consider applying to the OIT Help Desk or Computer Labs.

All majors are accepted and no experience is required. Hundreds of positions will be available for the Fall 2018 semester and training will be paid over the summer. Working at OIT makes for a great addition to any resume and it’s a solid opportunity to build technical skills.

For more information and to apply, please visit consultantjobs.rutgers.edu.

After-hours Help Desk phone support temporarily unavailable

The Office of Information Technology Help Desk is currently unable to respond to support calls due to technical issues with the Help Desk phone system.

The issues began on the evening of January 15. OIT will update the Rutgers community when the problems are resolved.

If you need technical support, please send an email message to help@oit.rutgers.edu.

You may still call the OIT Help Desk at 848-445-4357 and use the automated menu options.