Author Archives: Frank Reda

MyRutgers Portal and NetID service activation temporarily unavailable

Due to an unforeseen technical issue following routine maintenance, the MyRutgers Portal, the NetID activation service and possibly other OIT services are temporarily unavailable.

OIT staff are working on assessing the extent of the outage and addressing the issues at this time.  We don’t have a restoration timeframe, but we will provide updates as they become available.

We apologize for the inconvenience.

Protect Yourself from the “Wannacry” Ransomware Attack

By now, you probably have heard about the ransomware attack that hit much of Europe late last week.  In case you haven’t, here’s a link that explains what is happening: .  This article is somewhat technical.  For a slightly less technical article, please visit

Here at Rutgers, we offer all faculty, staff and students free access to RADS (the Rutgers Antivirus Delivery Service).  You can protect yourself from “Wannacry” and other viruses by installing and keeping your RADS software current.

For more information on RADS, which features “Symantec Endpoint Protection”, please visit  You can download the software from this site and make sure your installation is up to date.  If you are a Rutgers employee and have a local Unit Computing Manager, please check with your local IT support professional before taking any action.

Systems that have the latest version of RADS / Symantec Endpoint Protection are protected from the current versions of the Wannacry threat.  As always, keeping your antivirus software installed and up-to-date will keep you safe from these types of attacks.

If you have questions, please check with your local IT support staff or call the OIT Help Desk for more information:

Camden (856)225-6274

Newark (973)353-5083

New Brunswick (848)445-HELP(4357)

RBHS (732)743-3200


Office phone outage in Newark

The Office of Information Technology is currently investigating an office phone and voicemail outage affecting the Newark Campus.  Technicians are responding and we will provide service status updates as they become available. We apologize for the inconvenience.

Please note that “blue phones” and other emergency phones are not affected by this outage.

Degree Navigator Issues: March 22, 2017

The Office of Information Technology is currently aware of a software issue that is impacting the Degree Navigator application. Access to the application is currently unavailable.

OIT staff are working with the vendor to resolve the issue, and are confident that the issue will be resolved prior to the start of web registration on March 23rd.

The Office of Information Technology apologizes for any inconvenience this disruption may have caused.

External Internet Service Restored to Normal: Feb 13, 2017

The Office of Information Technology, in conjunction with our external connectivity providers, have restored Internet connectivity to external hosts back to normal performance levels.  We apologize for the slow down you experienced earlier in the day.

OIT will continue to monitor the situation and will remediate any additional issues that arise.

Thank you for your patience.

Hill Data Center Update

On Wednesday, December 7th at approximately 9:20 AM, power to the Hill Center data center was inadvertently disconnected, resulting in a power outage that lasted approximately 20 minutes.  Due to the way in which the power was interrupted, existing backup and generator systems were bypassed, thereby causing the data center to completely lose power.  Power was restored by 9:40 AM and most systems and services were restored within the next hour.  OIT is reviewing the incident and will be implementing measures to make certain that this type of event will not reoccur.  We apologize for the disruption that this outage caused.