Author Archives: Amanda Pecora

Intermittent issues when accessing Sakai

UPDATE (11:40 p.m., May 8): Sakai is now working. If you continue to have issues connecting to Sakai, please clear the cache in your web browser. The Office of Information Technology is continuing to monitor the situation.

UPDATE (10:32 p.m., May 8): OIT continues to troubleshoot the issues with Sakai. The system may be available intermittently as we work to address the underlying issues.

UPDATE (9:10 p.m., May 8): The Office of Information Technology is actively working to resolve the access issues with Sakai. We apologize for this inconvenience and will share another update by 10:30 p.m.

UPDATE (6:30 p.m., May 8): Users of Sakai may continue to experience intermittent issues accessing the service. The Office of Information Technology is working to resolve the issue and we will report back as soon as we have any updates. We apologize for any inconvenience.

UPDATE (4:50 p.m., May 8): Sakai is now available. The Office of Information Technology is monitoring Sakai for any issues.

STATUS (2:00 p.m., May 8): Users of Sakai may experience intermittent issues accessing the service. The Office of Information Technology is investigating. OIT will report back when we have additional details. We apologize for the inconvenience.

Printing issues across multiple campuses

UPDATE (8:55 a.m., April 23): Payment services for printing via a RUExpress or a Raider card have been restored. If you encounter any further issues, please contact your local computer lab or local Help Desk.

UPDATE (4:50 p.m., April 22): If you are having trouble printing and you’re low on printing funds, please see a consultant in the OIT computing labs for assistance.

UPDATE (2:15 p.m., April 22): Printing services in the computer labs have been restored; however, please note that if users are out of a printing balance, payment services for printing via RUExpress or a Raider card are temporarily disabled at this time. We will provide an update once that function is restored. If you encounter any issues, please contact your local computer lab or local Help Desk.

UPDATE (1:30 p.m., April 22): Printing is still unavailable at all OIT computer labs. The Office of Information Technology is continuing to work to resolve these issues. We will continue to provide updates as they are available.

STATUS (10:50 a.m., April 22): The Office of Information Technology is investigating reports of printing issues across multiple campuses. We apologize for the inconvenience and will provide additional details as soon as possible.

Intermittent issues when accessing Sakai

UPDATE (2 p.m., December 13): The Office of Information Technology has completed the planned performance improvement changes for Sakai and expects Sakai to perform normally for users moving forward. We will continue to monitor Sakai’s performance, and users should contact the Help Desk if they encounter any other issues.

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UPDATE (11 a.m., October 26): The Office of Information Technology is continuing to work on a solution for the intermittent performance issues with Sakai. We will share updates as soon as they become available.

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UPDATE (4 p.m., October 15): The Office of Information Technology has taken additional steps to improve the intermittent issues with Sakai. We will continue to monitor the performance over the next few days and share another update as soon as one is available.

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We are having intermittent performance issues with the Sakai learning management system. The Office of Information Technology is aware of the issue and is dedicating significant resources to resolving this as soon as possible.

Please note while these issues are sporadic, they may prevent students and faculty from accessing the system to submit work, manage courses, or otherwise use Sakai.

We apologize for any inconvenience this may cause. The Office of Information Technology will share updates as they become available.

If you have any questions or concerns, please reach out to sakai@rutgers.edu

Planned technology upgrade: some web apps unavailable early AM on October 11

UPDATE (8:00 a.m.): The planned technology upgrades have been completed.

Some Rutgers web applications that require the use of a NetID and password may be unavailable from 5-7 a.m. on Thursday, October 11. During this time period, you may experience intermittent issues, typically for no more than 15 minutes, as technology upgrades occur.