Author Archives: Allan Hoffman

EMERGENCY REPAIRS: Hill Center downtime scheduled for Saturday, January 27

University Facilities and the Office of Information Technology (OIT) will be completing emergency repairs to the Hill Center’s electrical infrastructure on Saturday, January 27, from 5 a.m. to 10 p.m. Multiple university IT services will be unavailable during this period.

This work is necessary to repair damage to the electrical distribution system from last week’s outage.

Continue reading

After-hours Help Desk phone support temporarily unavailable

The Office of Information Technology Help Desk is currently unable to respond to support calls due to technical issues with the Help Desk phone system.

The issues began on the evening of January 15. OIT will update the Rutgers community when the problems are resolved.

If you need technical support, please send an email message to

You may still call the OIT Help Desk at 848-445-4357 and use the automated menu options.

Mac and iOS updates patch Wi-Fi vulnerability

The latest updates to the operating systems for Macintosh computers, iPhones, and iPads include patches for a serious vulnerability in the wireless encryption standards used for Wi-Fi networks.

All users should install these updates: macOS 10.13.1 and iOS 11.1. If you have automatic updates enabled on your computer and mobile devices, the updates may already be installed.

Continue reading

WARNING: critical vulnerability discovered in Wi-Fi

A serious vulnerability has been identified in the wireless encryption standards used for Wi-Fi networks. Attackers can use this so-called KRACK vulnerability to access information that was previously assumed to be safely encrypted, including credit card numbers, passwords, photos, and protected health information. Any device that supports Wi-Fi is potentially affected.

What to do to protect your information:

To prevent an attack, users should update devices as soon as patches or updates become available. Devices affected by the vulnerability include phones, tablets, computers, connected home devices, and wireless access points and routers. Check with device vendors or carriers for the availability of updates. A article discusses how major companies are addressing this issue.

Key points to remember:

  • All devices supporting Wi-Fi are potentially affected.
  • Install updates/patches as soon as they’re available.
  • Do not use unpatched devices on Wi-Fi to transmit sensitive or private information.
  • All data transmitted can be decrypted.

If you need help:
If you have any questions or concerns, please contact your departmental IT support or the Help Desk:

Camden | 856-225-6274 |
Newark | 973-353-5083 |
New Brunswick | 848-445-HELP(4357) |